Operations Supervisor

The Senior Supervisor "owns the floor," overseeing all operational and administrative facets of day-to-day operations as they pertain to customer and internal KPI’s to ensure compliance with all company guidelines, policies and federal and state regulations in order to protect the company’s assets. Accountable for delivering performance in the areas of safety, cost and people development and assists the General Manager in developing and leading the strategic planning across the facility.

Reports To : General Manager

Direct Reports : Warehouse Team Associates

Primary Responsibilities :

• Safety : Establishes and assures safe and compliant work environment.
• Delivery : Engages drivers and warehouse staff to ensure on-time and complete deliveries (inbound and outbound).
• People : Develop and lead talent on the operations floor. Plan, develop and implement people strategy in conjunction with the General Manager for personnel management and development.
• Compliance : Ensure full compliance with OSHA, DOT, ADA and other governmental regulatory agencies while complying with Company policies concerning health and safety.
• Team leadership : Lead daily and weekly meetings with staff to identify and address issues and communicate messages and relevant changes from other parts of the company. Promotes team mentality and supports company culture in all areas. Sets an example of leadership and accountability to team and company.
• Operational Leadership : Perform all Customer Service Representative duties, including order processing, inventory management and customer communication. Learn and assist the CSR team with escalated issues and troubleshooting.
• Reporting and tracking : Develop, update, and share regular reports of floor performance and productivity with key internal audiences.
• Inventory management : Responsible for facility performance as it relates to inventory accuracy (physical versus system).

Knowledge and Skill Requirements :

Competencies :

EEO STATEMENT

Findlay Tall Timbers Distribution Center provides equal employment opportunity to all employees and applicants, without regard to race, color, religion, sex, age, national origin, citizenship status, disability, veteran status, genetic information or any other legally protected category.