Renata's General Manager - Arizona Biltmore

Renata's General Manager

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

The iconic Arizona Biltmore is located in the heart of the prestigious Biltmore neighborhood in Phoenix. The resort was named the "Jewel of the Desert" since its opening on February 23, 1929. This gorgeous 39-acre property reopened in May 2021 after undergoing a $150 million restoration. It has over 700 rooms, over 200,000 square feet in banquet space spread out over the beautiful property, 9 food and beverage outlets (including 2 restaurants, 2 bars, 2 poolside bars, a gelato shop / caf, and in-room dining), a luxury spa, and 7 pools including a 65' waterslide. Arizona Biltmore is a LXR Hotel & Resort by Hilton which is a hand-selected collection of unique luxury hotels, offering bespoke service and personal adventures in the world's most intriguing locations. With this, as a team member you will receive the Go Hilton travel benefits in addition to Pyramid's travel benefits.

Responsibilities

Operational Management : Oversee daily operations of the three-meal restaurant and the grab and go outlet, ensuring seamless and efficient execution. Maintain high standards of food quality, service, cleanliness, and overall guest experience. Collaborate with the Executive Chef to develop seasonal menus, optimize kitchen operations, and maintain food cost control. Monitor the outlets, ensuring timely and accurate order fulfillment with attention to presentation and guest preferences. Ensure compliance with health, safety, and food handling regulations. Implement and maintain standard operating procedures (SOPs) for service efficiency and consistency.

Financial & Business Management : Develop and manage budgets, revenue goals, and cost-control measures. Monitor financial performance, analyze reports, and implement strategies to improve profitability. Oversee pricing strategies, menu engineering, and promotional events to drive sales. Manage labor costs, staff scheduling, and productivity.

Team Leadership & Development : Recruit, train, and lead a team of restaurant servers, hosts, and support staff. Foster a positive, professional, and guest-focused work environment. Conduct regular staff training on service standards, upselling techniques, and guest engagement. Perform performance evaluations and provide ongoing coaching and mentorship.

Guest Experience & Service Excellence : Ensure an elevated and seamless dining experience for guests, both in the restaurant and through the grab and go outlet. Handle guest inquiries, feedback, and service recovery in a professional and timely manner. Work closely with the front office and concierge teams to accommodate VIP requests, special dietary needs, and personalized experiences. Monitor guest satisfaction metrics and implement strategies to enhance service quality. Conduct table touches with all guests going through the restaurant to ensure satisfaction. Maintain constant floor presence during peak and need times. Assist in any other Outlet based on Operation needs and as assigned by Management.

Marketing & Promotions : Collaborate with the marketing team to create and promote dining events, seasonal offerings, and Cup & Cone specials. Analyze market trends and guest preferences to enhance restaurant and grab and go experiences. Utilize guest engagement tools, loyalty programs, and social media to drive reservations and revenue.

Qualifications

High School graduate or equivalent, required Bachelor's degree in hospitality management, business, or a related field, preferred At least three (3) years of food and beverage leadership experience Minimum five (5) years in restaurants, preferably in a resort or luxury hotel setting Luxury hotel experience, preferred Maricopa County Food Handlers Card Alcohol Awareness or Tips Card CPR and First Aid Certification Fun, outgoing and energetic personality Team player Takes initiative Passion for creating unforgettable experiences Driven to grow within food and beverage