About Pinch
Pinch is a tech-enabled marketplace empowering healthcare entrepreneurs to launch and grow thriving aesthetics practices without leaving their day job. We’re building a startup that helps Nurse Practitioners focus on delivering aesthetics services to clients in the comfort of their own home. Pinch is founded by a surgeon and a former SpotHero executive, funded by Chicago’s top venture capitalist firms, scaling quickly and looking for a key leader to join our team.
Role Overview
We’re seeking a highly driven, analytical, and execution-focused Director of Strategy & Operations to serve as the right hand to our CEO. This is a high-ownership role for someone who thrives in both strategy and execution—able to zoom out to see the big picture and dive in to get things done. You’ll be responsible for launching and scaling new markets, owning data and reporting, and driving strategic projects from ideation to delivery. You’ll get to act as a strategic thought partner to the CEO, providing analysis, insights, and execution support across the business.
Key Responsibilities
Market Launch & Scaling
- Lead new market launches end-to-end—planning, execution, and post-launch growth in partnership with supply, demand and operations teams
- Run weekly business review and monthly retros for market performance
- Own ideation, experimentation and strategies to accelerate market growth
- Own the playbooks and project management for scaling nationally
Data & Analytics, Reporting Project Management, & Planning
Own from ideation through development and analysis all company dashboards, KPIs, analytics (Looker, Google Sheets, PostHog) and ad-hoc financial analysisEnsure the business is running on accurate, timely, and actionable data the team understandsLead or assist with business reviews, retros, and planning sessionsWork closely with CEO on financial planning and analysisLead and own Special Projects
Drive strategic initiatives from idea to launch—structuring ambiguous problems, identifying opportunities, and delivering results.Types of projects may include :Developing strategies to increase provider utilizationOptimizing workflows to help internal teams have more impactBuilding strategic partnerships to expand client acquisitionPlaying product manager on select technology projectsResearching new services offerings for clients or providersLeveraging SaaS tools and AI to automate repetitive processesOwning a recruiting process to onboarding new team membersOptimizing our unit economics and internal processesOwning the new product pipelineRequirements
Qualifications
7 to 10+ years of high growth startup experience and 2+ years of consulting / bankingProven ability to launch and scale initiatives in ambiguous, fast-moving environmentsExceptional analytical skills and P&L fluencyStrong project management skills with a track record of delivering cross-functional resultsClear communication and executive presence; able to influence at all levels.High bias for action, resourceful, and comfortable rolling up your sleeveFluent in software and process optimization (e.g. Notion, Zapier, AI tools)Excited to work hard, have startup scrapiness and get stuff done fastExcited to work in person and also able to work effectively remotelyOpen to occasional travel to support business initiatives across the countryBenefits
Why Join Pinch
Excited to scale a startup focused on empowering healthcare entrepreneursHigh autonomy and visibility, reporting directly to the Founder / CEOWork at the intersection of healthcare, technology, and entrepreneurshipEquity upside and growth opportunity in a high-velocity startupWork with a passionate, hard working, nice and smart team every dayCompensation & Benefits
Cash compensation for seed / Series A startup+ equity commensurate with experienceGood health, vision, dental benefits with more coming very soonFlex PTO + hybrid work environmentFree and discounted aesthetics treatments