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Sales Associate I

Sales Associate I

USA JobsElizabeth, NJ, US
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Sales Associate

The Sales Associate role is an integral part of the store's overall success and efficiency : demanding direct attention to our brand commitment when servicing our customers and driving results. Responsible for upholding Coach's Service and Selling Models, creating a positive first impression, building on-going customer relationships through a personalized experience, and leaving a positive, lasting impression.

SALES FLOOR :

  • Understands organizational objectives and makes decisions that align with Company priorities
  • Takes ownership and is committed to delivering results, while remaining actively aware of personal and store metrics; and creates personal sales and clienteling strategies in partnership with the management team.
  • Creates short- and long-term strategies to achieve personal metrics and performance goals
  • Takes ownership of personal survey results and creates plans to improve and overcome areas of opportunity
  • Represents Coach as a brand ambassador
  • Demonstrates Coach's Selling and Service expectations at all times
  • Understands changes in local market with potential impact on business performance and supports the execution of local sales strategies and tactics
  • Drives business through sales strategies, clienteling, sourcing new customers and maintaining on-going productive relationships with customers
  • Creates positive impressions with customers by bringing best self to work through attire consistent with Coach's Guide to Style
  • Builds credibility and trust as a personal fashion advisor by communicating fashion awareness and a strong knowledge of competition.
  • Provides in-depth product knowledge, including features, benefits, current offerings, and overall product value.
  • Remains aware and is clearly able to communicate current pricing and promotional strategy to customers.
  • Discusses product features and builds the sale by leveraging cross-selling skills and abilities.
  • Cross-sells and encourages beneficial product add-ons that relate to the customer's shopping needs
  • Sensitive to customers' needs and tailors approach by reading cues
  • Attends to the unique and individual shopping needs of each customer.
  • Works with multiple customers simultaneously and breaks away as appropriate.
  • Follows up with customers consistently and genuinely to influence / close the sale.
  • Flexes personal selling techniques to contribute to overall store financial results.
  • Builds lasting and loyal relationships with customers.
  • Leverages Coach's tools and technology to support relationship building and clienteling efforts.
  • Creates enthusiasm and positivity for a shared vision and mission.
  • Promotes and endorses a team selling environment.
  • Fosters an environment of teamwork, trust and collaboration with internal and external customers.
  • Remains solution oriented; is adaptable and flexible to changing business and store needs.
  • Welcomes feedback and adapts behaviors as appropriate.
  • Maintains a calm and professional demeanor at all times.

OPERATIONS :

  • Ensures all daily tasks are completed without negatively impacting service or Coach standards.
  • Completes daily operational tasks including maintaining store (sales floor and backroom), cash wrap and visual merchandising to Coach standards consistently and in a timely manner.
  • Maintains a clean and tidy selling floor at all times.
  • Adheres to all applicable retail policies and procedures including POS, Operations.
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    Sales Associate • Elizabeth, NJ, US

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