Customer Service Specialist

Job Description

Job Description

Are you passionate about providing exceptional customer service and resolving inquiries? Are you someone who thrives in a fast-paced, dynamic environment? If so, we have an exciting opportunity for you to join our team as a Customer Service Specialist at SportRX! As a Customer Service Specialist, you will have the chance to directly impact our customers' experience by assisting them with their questions, concerns, and orders. You will be the voice of SportRX, ensuring that our customers receive the highest level of service and support.

This position requires strong communication skills, both written and verbal, as well as the ability to multi-task and problem-solve efficiently. Joining our team means being part of a company that values its employees and their growth. We offer competitive pay and a supportive work environment where you will have the opportunity to develop your skills. If you are excited about providing exceptional customer service and working in a dynamic, customer-centric company, apply today! You will be offered great benefits such as Medical, Dental, 401(k), Life Insurance, Paid Time Off, Snack / Drink Room, and Employee Discounts. Don't miss out on this exciting opportunity to be a part of our dedicated team and make a difference in the lives of our customers!

Apply now!

Make a difference as a Customer Service Specialist

As a Customer Service Specialist at SportRX, your day-to-day responsibilities will include handling inbound inquiries via phone, email, and live chat. You will be responsible for providing accurate and timely information, resolving customer issues, and ensuring a positive customer experience. You will collaborate with cross-functional teams to address customer concerns, escalate complex issues, and follow up on resolutions. Attention to detail is key as you will be updating customer records and maintaining accurate documentation of interactions. You will also be responsible for staying updated on product knowledge, industry trends, and company policies to better assist customers and provide informed recommendations.

As a trusted advisor, you will actively listen to customers, empathize with their concerns, and provide effective solutions. In this role, you will have the opportunity to showcase your strong communication and problem-solving skills while delivering top-notch service to our valued customers. If you are ready to take on this exciting challenge and make a difference in the lives of our customers, we can't wait to hear from you! Apply now!

Requirements for this Customer Service Specialist job

To excel as a Customer Service Specialist at SportRX, you will need a combination of key skills and proficiencies. First and foremost, exceptional communication skills are essential, both written and verbal. You must be able to effectively convey information, actively listen to customers, and respond in a clear and concise manner. Strong problem-solving abilities are crucial for quickly and efficiently resolving customer issues.

You should be able to think critically, analyze situations, and provide creative solutions while maintaining a customer-centric focus. Attention to detail is vital in accurately documenting customer interactions, updating records, and following established procedures. Proficiency in using customer service software and tools is preferred. Familiarity with CRM systems, helpdesk software, and live chat platforms will enable you to efficiently handle customer inquiries and navigate customer data.

A customer-centric mindset and a genuine desire to help others are traits that will contribute to your success in this role. If you possess these skills and are passionate about delivering exceptional customer service, we invite you to apply now! Join our team and become a part of our customer-focused mission!

Connect with our team today!

If you have these qualities and meet the basic job requirements, we'd love to have you on our team. Apply now using our online application!