Head of Publisher Account Management – FreeWheel (U.S. Supply)

Head of Publisher Account Management – FreeWheel (U.S. Supply)

FreeWheel, a Comcast company, provides comprehensive ad platforms for publishers, advertisers, and media buyers. Powered by premium video content, robust data, and advanced technology, we’re making it easier for buyers and sellers to transact across all screens, data types, and sales channels.

The Head of Publisher Account Management will lead FreeWheel’s U.S. Publisher Account Management organization. This leader will play a critical role in driving client success, operational excellence, and revenue growth for FreeWheel’s premium publisher partners.

Job Summary

The successful candidate will be expected to step in immediately, articulate a clear direction, and set a high standard for performance and leadership across the organization. They must be confident and decisive in navigating complex team dynamics, while fostering alignment and momentum.

Core Responsibilities

• Lead, mentor, and inspire a large team of account managers, fostering a culture of excellence, accountability, and innovation.
• Build and execute a vision for scaling account management capabilities in line with business objectives and market evolution.
• Invest in talent development, succession planning, and career growth for team members.
• Serve as an executive-level stakeholder for FreeWheel’s premium publisher clients, ensuring satisfaction, retention, and revenue growth.
• Partner with account managers to resolve complex issues, build trust, and deepen strategic engagement with clients.
• Represent the U.S. Supply organization in key cross-functional initiatives with Sales, Product, Engineering, Operations, and Marketing.
• Act as a voice of the publisher in internal forums, influencing product roadmaps and operational strategies.
• Collaborate with internal teams to leverage data, technology, and insights to deliver measurable performance improvements for publishers.
• Oversee operational aspects of the Account Management function, ensuring efficient processes and accurate forecasting.
• Drive continuous improvement initiatives to enhance team productivity, client experience, and business outcomes.
• Partner closely with Sales leadership to support upsell and renewal strategies, ensuring seamless lifecycle management of key accounts.
• Maintain deep knowledge of programmatic advertising, particularly in the premium video and CTV space, to guide strategic decision-making.
• Stay ahead of industry trends and emerging technologies, ensuring FreeWheel remains at the forefront of innovation.

Qualifications

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

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