SENIOR CLERK OPS - 48006356

Senior Clerk Ops - 48006356

The Office of K-12 School Choice Senior Clerk (OPS) serves as a Customer Service Representative for the School Choice Information Hotline. This position involves answering phone calls, addressing inquiries, and providing technical assistance to callers.

The Florida Department of Education (FDOE) has an open position for a Customer Service Representative that is responsible for executing the following functions :

• The individual selected for this position will be a member of a call center team with a very high call volume. The hotline is answered 8 hours per day, five days per week, and the person in this position will be an additional Customer Service Representative (CSR) to help answer calls.
• CSRs answer calls from the School Choice Information Hotline for the Office of Independent Education and Parental Choice and provide accurate and detailed information regarding K-12 scholarship programs and other school choice programs in the office.
• Customer Service Representatives are required to know the statutes that regulate the K-12 scholarship programs and to interpret the language so that participants can understand and comply with the law.

This is a great opportunity for someone who is capable of clear communication with others in a courteous and professional manner. Ideal for students, retirees, and others seeking part-time employment.

Minimum qualifications :

Preferred qualifications :

Educational substitutions :

The mission of the Office of K-12 School Choice is to support quality public and private educational choice programs by providing information and assistance to promote successful outcomes for students, families, institutions, and communities.

Every day the Department of Education works hand in hand with parents, teachers, educators, and community members to improve Florida's education system for students of all backgrounds and abilities. Our site reflects this cooperative relationship and the role that so many Floridians play in ensuring student success.

The FDOE's mission for Florida's Early Learning-20 education system is to increase the proficiency of all students within one seamless, efficient system, by allowing them the opportunity to expand their knowledge and skills through learning opportunities and research valued by students, parents, and communities.

Working for the State of Florida has benefits!

For a more complete list of benefits, visit www.mybenefits.myflorida.com.

OPS employees do not participate in state group insurance or the state retirement system. OPS employees may participate in the State of Florida 457 Deferred Compensation Plan. OPS employees may wish to inquire into the following state programs :

It is the policy of the Florida Department of Education that applicants for employment / volunteer undergo Level 2 background screening in accordance with the requirements of Chapter 435, Florida Statutes, as a condition of employment or being permitted to serve as a volunteer. You will be required to provide your Social Security Number to conduct required verifications. No applicant for a designated position will be employed, contracted or permitted to volunteer until the level 2 screening results are received, reviewed, and approved by the Department. Level 2 background screening shall include, but not be limited to, finger printing for all purposes and checks under this requirement, statewide criminal and juvenile records checks through the Florida Department of Law Enforcement, federal criminal records check through the Federal Bureau of Investigation, and local criminal records checks through local law enforcement.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion in the Other Personal Services (OPS) or Career Service, or appointment in the Selected Exempt Service (SES) or Senior Management Service (SMS) unless they are registered with the Selective Service System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. Verification of Selective Service registration will be conducted prior to hire. For more information, please visit the Selective Service website.

The State of Florida is an Equal Opportunity Employer / Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and / or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.