Field Service Engineer - Charlotte, NC

Job Description

Job Description

JOB SUMMARY :

Messer Cutting Systems, located in Wisconsin, is a global supplier of cutting solutions for the metal-working industry. We are looking in Charlotte, North Carolina and the surrounding area for a qualified addition to the Field Service team. The Field Service Engineer is responsible for Messer Cutting Systems machine installations, preventative maintenance, and service on machines throughout North America at various customer sites.

ESSENTIAL DUTIES and RESPONSIBILITIES :

• Diagnose, repair, install, and perform preventive maintenance of multi-axis CNC equipment at customer sites throughout North America
• Perform machine and software upgrades
• Train customers on the proper use and maintenance of the equipment
• Properly handle 480VAC and conform to related safety procedures
• Interpret mechanical layout drawings, electrical schematics, and bills of materials
• Complete required paperwork on time (e.g., service reports, discrepancy reports, expense reports, etc.) on a timely basis
• Achieve / maintain Customer Survey Satisfaction rating as established by the Service Manager
• Provide technical telephone support, as required
• Conduct final product testing in house, as required
• Conform to OSHA’s safety guidelines and follow proper lockout / tagout procedures

An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

MINIMUM EDUCATION & QUALIFICATIONS :

ADDITIONAL KNOWLEDGE, SKILLS & ABILITIES :

Note : This position requires 95-100% travel, frequently on short notice.