Customer Service Specialist

Job Description

Job Description

We’re looking for an enthusiastic, highly motivated customer service representative to provide an excellent experience to our customers. Job seekers should have a background in service and exceptional communication, listening, and problem-solving skills. If you love interacting with people and you’re interested in new opportunities, career growth, and a positive, fast-paced work environment, we want to hear from you!

Compensation :

$35,000 - $48,000 Hourly + Bonuses

Responsibilities :

• Record customer interactions and follow up on their experience with our company
• Find patterns in customer complaints and bring them to the team for improvement
• Regularly meet with sales lead to receive the newest service and product knowledge
• Keep customer satisfaction levels high by providing accurate information, resolving issues, and mitigating complaints
• Respond to customer inquiries, product and service questions, and customer complaints
• Make outbound calls – Connect with clients & transfer them to Loan Officers
• Engage & problem-solve – Answer questions and build trust with customers
• Earn while you learn – Competitive hourly pay + performance bonuses
• Fast-track to Loan Officer – We’ll cover your NMLS prep, testing & licensing!
• Crush goals & get promoted – Develop sales skills, close deals & level up

Qualifications :

Who You Are :

No mortgage experience? No problem! We’ll train you every step of the way. This isn’t just a call center job—it’s your chance to build a high-earning career in mortgage lending.

Apply now & let’s get started!

About Company

Why You’ll Love Working Here

At Summit Home Lending, we don’t just offer jobs, we build careers. You’ll be surrounded by supportive teammates and leaders who want to see you succeed. We’re big believers in growth, learning, and having fun while doing great work. Whether it’s through mentorship, cross-training, or team events, we’ll give you every opportunity to learn the mortgage business from the ground up and advance your career.