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Overnight Outdoor Guest Service - Temecula KOA at Vail Lake Resort

Overnight Outdoor Guest Service - Temecula KOA at Vail Lake Resort

KEI OutdoorsTemecula, California, United States, 92592
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Description :

The Temecula / Vail Lake KOA is an outdoor campground destination looking for enthusiastic people to join our outdoor guest service hospitality team. Located in beautiful Southern California among a grove of oak trees, we are a year-round park offering camping close to the Temecula wine country, beautiful Vail Lake, and miles of mountain bike, horse, and hiking trails. Our goal is to create a great camping experience for our guests by offering excellent customer service. If you enjoy meeting new people, working in a fun yet challenging environment, and helping families create memories to last a lifetime we want to talk to you!

WORKING HOURS

  • Start date 11 / 5 / 2025
  • Full time - 32-40 hours / week
  • Thursday - Monday
  • 9 : 30pm-6am
  • Reports to the Guest Service Department Manager
  • $18 / hour and up depending on experience

RESPONSIBILITIES

  • Ensures customers receive a high level of service consistent with our customer service philosophy
  • Help to ensure the safety of guest and campground property with attentive observation and action
  • Coordinate with Office staff for late guest arrivals
  • Coordinate with office staff for problem resolution when available
  • Learn and operate Campground Management system
  • Communicate with all staff and management using Microsoft Teams
  • Enforce campground policies and implement solutions consistent with goals of park
  • Proactive guest management to ensure positive environment for all guests
  • Welcome after hours guests and complete check in process
  • Light custodial work to maintain high standard of cleanliness in all facilities
  • Light Pool Maintenance
  • Help facilitate the day use pass for mountain bike guests

    • Other duties as assigned by management to ensure the successful running of the Temecula KOA at Vail Lake Resort.

    Requirements :

  • Good customer service and communications skills
  • Able to work with others and work independently
  • Licensed Driver-able to operate light vehicles safely on and off property
  • Professional Appearance and attitude towards guests and fellow team members
  • Communicate professionally and patiently
  • Be on your feet during shift and able to lift at least 50 lbs.
  • Ability to thrive in a fast-paced environment
  • General knowledge of maintenance and use of common repair tools

    • PM21

    PI6133f517b55b-30511-38705074

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    Guest Service • Temecula, California, United States, 92592

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