Associate Network Services & Communications Specialist

US, Nevada

• The SHOW comes alive at MGM Resorts International
• THE JOB :
• The Associate Network Services and Communications Specialist will support network reporting, vendor SLA management, environment capacity monitoring, and environment health assessments. The candidate will help support communications to IT and business stakeholders when issues occur. The Associate Specialist directly reports to the Sr. Manager of Network Partners and Tools to ensure the effective operation of service partnerships, performance reporting, and network monitoring capabilities.
• THE DAY-TO-DAY :
• Assist in creating and publishing service reports that demonstrate the health of the network and network services.
• Monitor network performance end-to-end and share insights to support architects and engineers for operations and continuous improvement efforts. Ensure that all network and environment reporting is accurate, timely, and actionable.
• Monitor vendor performance against Service Level Agreements (SLAs) and report on compliance.
• Maintain regular meeting cadences with vendors to assess performance and address any issues. Help create data-driven recommendations to improve vendor relationships, service performance, and governance.
• Monitor environment capacity and health using network tools and observability solutions. Proactively identify capacity constraints and potential issues to maintain optimal network functionality.
• Provide insights and data to support capacity planning and network optimization efforts.
• Assist in drafting communications to IT and business stakeholders when network issues occur.
• Support incident response efforts to ensure timely resolution of network issues.
• Collaborate with the team to maximize the impact of network tools and observability reports for problem resolution.
• Participate in continuous improvement initiatives to enhance network reporting, vendor performance, and environment health monitoring. Help create process documents to optimize the network team's Build and Run capabilities.
• Assist the team in developing and implementing improvements to network efficiency, reliability, scalability, and cost.
• THE IDEAL CANDIDATE :
• Bachelor's Degree or equivalent experience.
• 1+ years of experience in enterprise technology, reporting, or a related field.
• 6+ months of experience in enterprise network engineering (wired preferred).
• Strong analytical and problem-solving skills.
• Proficiency with network monitoring tools and observability solutions.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively in a team environment. Knowledge of scripting and automation tools.
• THE PERKS & BENEFITS :
• Prioritize your wellness, access programs crafted to nurture your mental and physical health.
• Enjoy unbeatable discounts on hotel stays, dining, retail, entertainment, and exclusive partner perks for travel, tech, and beyond!
• Savor delicious meals for free in our employee dining room.
• Park with easewhether you're on or off shift, it's free!
• From healthcare to financial support and generous time-off options, weve got you covered.
• Elevate your career with development programs, connect through networking events, and make a difference with community volunteer opportunities.
• VIEW JOB DESCRIPTION :
• Are you ready to
• JOIN THE SHOW
• At MGM Resorts, we exist to entertain the human race and provide an unforgettable escape. From delivering excellence for our guests to building and sustaining our communities, you can join our diverse teams of world-class talent and thrive in our collaborative environment. Our iconic MGM Resorts brands offer everyone a wide variety of exciting career opportunities with access to unlimited growth. Be part of a unique world filled with anticipation, entertainment and unparalleled experiences combined with competitive rewards and exclusive perks. Together, we will use our meaningful relationships to continue to build our authentic culture. We know the importance of respecting each others differences. We embrace and leverage our diversity to achieve best-in-class experiences and create stronger ties with our employees, guests, suppliers and community partners. We stay committed to taking strong, principled stands on equality to better unify our world. MGM Resorts International develops, builds and operates unique destination resorts designed to provide a total resort experience, including first-class accommodations and dining, world-class entertainment, state-of-the-art meeting and convention facilities, and high-quality retail and gaming experiences.We know the importance of respecting each others differences. We embrace and leverage our diversity to achieve best-in-class experiences and create stronger ties with our employees, guests, suppliers and community partners. We stay committed to taking strong, principled stands on equality to better unify our world. MGM Resorts International believes in providing opportunity for every employee to grow, develop and succeed in a work environment where you can be your best. We encourage you to explore our job opportunities. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact us at talent@mgmresorts.comWe are an Equal Opportunity Employer. We are also committed to protecting the privacy of visitors to our employment application site, including the protection of any personal information provided to us. For more information about MGM Resorts International, including our and commitment to diversity and inclusion, please visit . For California residents, also see our that describes the categories of personal information and sensitive personal information we collect and provides certain details about our processing of that information.

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