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Restaurant Manager (Church's Chicken)

Restaurant Manager (Church's Chicken)

Refuel MarketGreenville, MS, US
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Restaurant Manager (Church's Chicken)

Position Description

Refuel Operating Company

Job Title : Restaurant Manager

Reports To : Store Manager

Job Overview : As a Restaurant Manager, you will be a valuable member of the team. You will support the restaurant to drive the success of the business. The Restaurant Manager takes ownership and responsibility for solving problems; seeks help from others when appropriate; and is willing to provide help and guidance to others.

What we ask :

  • Ensure our customers have a great guest experience, by ensuring our products are hot, fresh and delicious.
  • Supervise and train employees in the restaurant.
  • During your shift you will maintain the restaurant to company standards by making sure the grounds, equipment, and the overall facility are well maintained.
  • Ensure that employees are clean and neat in appearance.
  • Personally demonstrate that customer needs are the highest priority.
  • Ensure food safety, quality and accuracy of orders.
  • Resolves customer complaints quickly while maintaining positive customer relations.

Responsibilities and Duties :

  • Ensures cleanliness of the property (restrooms, floors, coolers, kitchen, front counter, back-office, dining area, fountain area, sidewalk entrance etc.)
  • Conducts oneself as a role model within established store decorum guidelines as defined in training
  • Observes food quality, service, cleanliness, food presentation levels throughout day and provide coaching, direction, assistance as needed
  • Ensure all employees are upholding strict food safety standards
  • Navigate customer complaints with grace and escalate complaints as necessary to the District Manager if unresolved
  • Perishable products are to be properly rotated and stored to maintain freshness, avoid cross contamination, and minimize spoilage
  • Train each new employee in the existence and proper use of the Open Door Policy
  • Submits maintenance requests in Mpulse in a timely manner
  • Coaches and develops Sales Associates & Assistant Manager
  • Conducts performance reviews on a regular basis and recommends merit increases for subordinate employees when applicable
  • Conducts job-specific performance interviews with employees as needed to improve job performance within guidelines defined in training
  • Attends Manager trainings as required by the Company
  • Assists with recruiting efforts (guides interested persons on how to complete the application process, conducts interviews), and tracks active applicant progress and ensure new hires complete onboarding
  • Staffs store with the required number of employees to operate at budgeted hours without overtime or over budget exceptions
  • Responsible for controlling inventory to attain and maintain inventory shortage performance (at less than 1.0% short to merchandise sales) monthly
  • Compiles, inputs, reconciles, and balances each component of the daily close out paperwork and complete end-of-the-day accounting by 8 : 00am
  • Conduct a minimum of one cash audit weekly
  • Strictly follow and enforce the Vendor Check In policy and personally count all merchandise received into the store
  • Ensures up-to-date menus and promotional marketing are executed in a timely manner
  • Monitors and proactively minimizes perishable food waste
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    Restaurant Manager • Greenville, MS, US

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