Product Support ManagerButler Machinery Company • Rapid City, SD, US
Product Support Manager
Butler Machinery Company • Rapid City, SD, US
job_description.job_card.30_days_ago
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- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionTechnical / Mechanical knowledge and Caterpillar or AGCO product experience is a must. Proficient with supporting systems like DBS, Service Link, or other related systems preferred. Ability to travel an average of 2-3 nights per week to visit stores, off-site meetings, etc. Ability to build relationships and be self-sufficient. Competitive pay & profit sharing — including 10% employer retirement contributions, with an additional 5% based on profit Healthcare coverage – comprehensive medical, dental, and vision insurance Wellness support — wellness incentives, telehealth, and a company-funded EAP Growth opportunities — tuition reimbursement, training programs, and a customized onboarding experience Financial flexibility — SmartDollar, Legal Shield, identity protection, and HSAs Recognition & engagement — structured programs and feedback-driven culture Community impact — paid volunteer time to give back locally
Job Description
Job Description
Join us at Butler Machinery as a Product Support Manager
Location : Rapid City, SD or Pierre, SD
Department : Service Operations - Aftermarket
Type : Exempt, Full-Time
Region Coverage : Rapid City, Pierre, Chadron, Kearney
Why This Role Matters
The Product Support Manager at Butler Machinery is a vital leadership role responsible for enhancing operational efficiency, safety culture, and customer satisfaction across service and parts departments. With over 50% travel, this position ensures consistency across store locations by reviewing KPIs, financials, and safety practices, while also collaborating with manufacturers like Caterpillar on Dealer Excellence programs and warranty decisions. The role supports team development, promotes manufacturer programs, and drives strategic growth in aftermarket services—all aligned with Butler’s mission to build long-term relationships founded on trust and mutual success.
What You’ll Do
- Provide support to the Service and Parts Team in your region, including travel to those stores.
- Assist with meeting metrics and attributes set by Caterpillar.
- Conduct contamination control audits, review customer surveys, and provide support to the store for ways to improve customer experience.
What You Bring
What We Offer
Ready to Apply?
Apply online or contact HR@butlermachinery.com with any questions. We can’t wait to meet you!
EOE / Vet / Disability
#LI-Onsite
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Manager Product Support • Rapid City, SD, US
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