Customer Experience (CX) AR Specialist

Customer Experience (CX) AR Specialist

Location : Tulsa, OK - W. 7th St. - Management - Central BSC

How Will You Contribute and Grow?

As a Customer Service Representative (CSR) - AR Specialist, you will be responsible for the daily tasks related to research efforts required for a portfolio of customer accounts. The CSR - AR Specialist communicates and supports the Division's collection goals, while providing quality customer service. The CSR - AR Specialist has an understanding of our company's credit and collection policies and procedures and will actively pursue knowledge of skills and tools to be used in all research and collection efforts. This position has a hybrid work arrangement with scheduled days in our downtown Tulsa office combined with days available to work from home, after initial training.

Airgas is Hiring for a Customer Experience (CX) AR Specialist in Tulsa, OK!

At Airgas, we respect, honor and value diversity. We are invested in cultivating a dynamic and inclusive culture. We are looking for you!

In particular, you will :

• Assist in the identification of account risks, potential credit problems, disputes and other customer issues.
• Communicate potential risks to Division Accounts Receivable Supervisor and related CSR - AR Collector.
• Escalate significant matters to Division Accounts Receivable Supervisor.
• Correct errors, including billing errors, misapplied payments, reversed late charges and over payments.
• When disputes are identified, provide detailed research.
• Research individual documents for proof of deliveries, cylinder exchanges, contract pricing and so forth.
• Employ all research skills so that a complete understanding of the dispute is obtained and can be adequately communicated to customers and / or CSR - AR Collector.
• Documentation is critical, log conversations, e-mails and other communications related to resolution efforts.

Are You a Match?

Benefits

We care about and support all Airgas associates. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, vacation, sick time, floating holidays, and paid holidays for full-time employees. We provide a progressive parental leave package for our eligible Airgas parents, offering generous paid time off for the birth or placement of children. Additionally, we offer our employees a 401k plan with company matching funds, tuition reimbursement, discounted college tuition for employees' dependents, and an Airgas Scholarship Program.

Your Differences Enhance Our Performance

At Airgas, we are committed to building a workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world. We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.

About Airgas

Airgas, an Air Liquide company, is a leading U.S. supplier of industrial, medical and specialty gases, as well as hardgoods and related products; one of the largest U.S. suppliers of safety products; and a leading U.S. supplier of ammonia products and process chemicals. Through the passion and diversity of its 18,000 associates, Airgas fosters a culture of safety, customer success, sustainability and innovation. Airgas associates are empowered to share ideas, take initiative and make decisions.

Equal Employment Opportunity Information

We are an equal opportunity employer. We welcome all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. Airgas does not discriminate against qualified applicants with disabilities, and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us by email at us-accommodationrequest@airgas.com.