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AR Supervisor, CX Specialists - Mid South Region

AR Supervisor, CX Specialists - Mid South Region

AirgasTulsa, OK, US
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AR Supervisor, CX Specialist in Tulsa, OK!

The Customer Experience (CX) Dispute Supervisor is responsible for the supervision of a team of CX Specialists. This role will be responsible for evaluating and enhancing practices and procedures impacting the customer experience in an innovative, customer centric and commercially oriented environment with the expressed purpose of implementing digital capabilities to optimize each step of the customer journey and positively transform business processes. The goal is to create and maintain an effortless customer experience resulting in increased customer loyalty, advocacy, and increased purchases.

Airgas is hiring for an AR Supervisor, CX Specialist in Tulsa, OK! We respect, honor, and value diversity. We are invested in cultivating a dynamic and inclusive culture. We are looking for you!

  • Strong passion for fostering an environment of Diversity, Inclusion and Respect.
  • Experience with developing, contributing, and supporting Airgas' commitment to a World Class Service, exceeding customer expectations and building brand loyalty.
  • Schedule : Hybrid (On-site for Training)
  • Looking for someone with strong LEADERSHIP & TEAM MANAGEMENT skills.

Excellent Benefits : Airgas offers a full benefits package that includes : Medical, Dental, Vision, Life, AD&D, Short Term and Long Term Disability Insurance, Vacation, Sick, Paid Holidays, 401(k) Retirement Plan with company match, Tuition Assistance and much more! Benefits Start after 30 days of employment.

Essential Duties & Responsibilities :

  • Develop and implement a plan to achieve the divisional accounts receivable goals, monitor / measure receivable performance and provide support / reporting to Division management.
  • Provide training and education to CXSs related to credit policies and procedures. Identify issues with billing, pricing or other customer experience areas. Escalate credit sign-offs as appropriate and ensure audits of customer accounts for compliance.
  • Implement Division plans for maximizing cash collections and appropriate handling of disputes.
  • Negotiate the resolution of dispute matters with customers, escalating critical matters to District Managers, Area Vice Presidents, and the Regional Customer Experience Manager.
  • Develop and maintain close working relationships with the Regional Company AVPs, DMs, Account Managers and Branch Managers.
  • Work closely with the Division related to master data, customer pricing, sales tax, and cylinder control.
  • Support the Division Customer Experience organization through goal-setting, evaluations, positive feedback, discipline and on-going coaching ensuring activities are performed within department and Company policy.
  • Identify staffing issues with performance evaluations, training, and scheduling of resources.
  • Other duties as assigned.

    • Are you a Match?

    To perform this position successfully, an individual must be able to perform each job duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and / or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

  • Associate or Bachelor degree preferred and a minimum of two years in a team leader or supervisory role. Candidates without a degree need an additional two years supervisory experience.
  • Two-plus years accounts receivable / dispute resolution experience in a high-volume, fast-paced environment with some experience as a Customer Experience Representative a plus.
  • Exposure to and knowledge of the contract law, secured transactions and bankruptcy issues.
  • Experience with SAP and / or ERP systems is a plus.
  • Ability to manage multiple priorities.

    • Knowledge, Skills & Abilities :

  • Strong leadership skills to effectively lead and direct the work of others both locally and virtually, and display behaviors and attitudes consistent with Airgas' Core Values
  • Strong proficiency in both Google Suite and Microsoft required - Word, Excel, Docs, Sheets, Slides, Gmail, Forms, Google Drive, Meets and Chats.
  • The CX Accounts Receivable Supervisor will have established a proven track record of success in prior credit and collection roles.
  • An ability to see the credit operation as a financially oriented customer experience function which balances cost control with support for the business.
  • The successful candidate must have a strong "client centric" mindset and the ability to use collaborative and non-adversarial approaches in achieving diverse goals.
  • Strong mentoring and staff development skills are required.
  • Strong organizational, team-building and people skills. The ability to work and navigate within a complex matrixed organization.
  • Strong communication and leadership skills and the ability to assume increasing responsibilities in a rapidly-changing environment.
  • Ability to understand the impact on new technologies on processes and costs.
  • Experience integrating new technologies into day-to-day operations.
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    Ar Specialist • Tulsa, OK, US

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