Inside Higher Ed is hiring : Library Systems and Applications Support Specialist

Library Systems and Applications Support Specialist (Remote) Join to apply for the Library Systems and Applications Support Specialist (Remote) role at Inside Higher Ed

The University of Denver Libraries, comprised of the Main Library at the Anderson Academic Commons, a remote storage facility called the Hampden Center, and the Bonfils Stanton Music Library in the Newman Center, is a highly collaborative organization that serves a diverse population, ranging from our students, staff, and faculty to public and other academic patrons from the surrounding region.

The Anderson Academic Commons is the campus centerpiece for collaborative teaching, learning, and engagement. The University of Denver Libraries are central to discovery and creative interaction among students and faculty, and provide collections, services, personnel, and systems that support the teaching and research programs of the University.

Position Summary

This part-time (20 hours / week), non-benefited position reports to the Digital Initiatives Librarian and provides essential support for the library's core technology infrastructure, with a focus on integrated library system (ILS) administration, user authentication, light development troubleshooting, and library website maintenance.

Essential Functions

Library Management System (LMS) & Authentication Support : Provide technical and administrative support for the library's ILS and user authentication systems, including troubleshooting configurations and integration issues.

Development & Troubleshooting Support : Serve as a backup resource for the library's developers. Assist in diagnosing issues and filling in on projects when additional support is needed.

Website & Application Maintenance : Support library website maintenance projects in collaboration with the DUX Librarian; assist with light design updates, basic interface adjustments, and content auditing.

Quality Assurance & Testing : Conduct usability testing and functional audits of homegrown library applications to identify bugs, inconsistencies, or improvement opportunities.

Other Duties : Collaborate with technical and non-technical staff as needed to ensure smooth library operations.

Knowledge, Skills, And Abilities

Proficiency in the English language is needed.

Proven ability to diagnose and resolve technical issues related to library systems, authentication, and web applications.

Skilled at balancing multiple priorities, meeting deadlines, and adapting to evolving technology needs in a part-time capacity.

Effective at translating technical concepts for non-technical audiences and working closely with cross-functional teams.

Maintains accuracy in system configuration, documentation, and testing workflows.

Understands the importance of usability, accessibility, and inclusive design in maintaining library technologies.

Required Qualifications

High School Diploma or GED

Combination of education and experience in a systems development environment equal to two years of web development.

Preferred Qualifications

Bachelor's Degree in Computer science, Information Science or a related technical field.

Experience with library systems and tools such as Alma, Primo VE, LibGuides, and their integrations with other platforms and services.

Familiarity with Drupal, including content updates, module configuration, and site maintenance.

Basic scripting or development skills (e.g., HTML, CSS, JavaScript, Python, or PHP).

The University of Denver is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including sex stereotypes, sex characteristics, sexual orientation, gender identity, and gender expression), marital, family, or parental status, pregnancy or related conditions, national origin, disability, or status as a protected veteran.

#J-18808-Ljbffr