Workplace Administrator

A company is looking for a Workplace Administrator to support its global workplace team.

Key Responsibilities

Triaging incoming support requests and serving as the IT Workplace point of contact

Handling incidents and service requests within agreed Service Level Agreements (SLA)

Managing and administering user management platforms and performing hardware / software troubleshooting

Required Qualifications

At least 12 months of previous experience providing technical hardware support

Good understanding of supporting MacOS and Google Chrome environments

Familiarity with standard software applications, including MS Office Suite (O365) and Google Workspace

ITIL v4 Foundation or above

Ability to work independently and maintain high standards of work