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Catering - Associate

Catering - Associate

SSA GroupTampa, FL, US
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The Florida Aquarium, Tampa, Florida, United States of America

Job Description

Posted Tuesday, January 28, 2025 at 5 : 00 AM | Expires Saturday, March 1, 2025 at 4 : 59 AM

Join Our Team! SSA Group at The Florida Aquarium is Hiring a Talented Catering Associate

Why Work With Us?

  • Hourly, Non-Exempt : $16 / hour
  • Florida Aquarium Membership after 60 days of employment
  • Employee Assistance Program for personal and professional support
  • Get Paid Early with flexible pay options
  • Tuition Discounts through our Partnership College
  • Parental Leave to support your family
  • Meal Plan & Employee Discounts for added savings

Make a splash in your career while enjoying these amazing benefits!

Catering Associate

Who are we :

SSA Group works with zoos, aquariums, museums, and other cultural attractions on integrating dining, retail, admissions and more. We increase revenue opportunities for partners across the United States. With 50 years in the business, SSA has refined the basics while pioneering better ways forward. With pillars of focus like sustainability, inclusivity, and innovation, SSA is transforming the cultural attraction industry.

SSA was built by families, for families, with a family's sense of love and dedication. We do all we can to further the mission of our partners because their guests and the communities they serve deserve it.

Position Title : Catering Associate

Reports to : Catering Supervisor(s) and Catering Operations Manager

Responsibilities

  • Perform the steps of SSA EXTRA Guest Service to ensure a memorable experience for every guest and client.
  • Oversee quality, product levels and inventory of product.
  • Fulfill guest's needs quickly and efficiently as well as resolve complaints effectively.
  • Meet expectations of proper setup, execution, breakdown, and cleanup of each catered event.
  • Execute back of the house, front of the house and side work duties for overall productivity of banquet events as assigned.
  • Express knowledge of menus, food presentation, and food service techniques with guest service in mind.
  • Perform strenuous manual labor as required (equipment storage, event setup, tear down of tables and chairs).
  • Support placement, movement and storage of rental orders, buffet cards, and catering items.
  • Support Catering Supervisor(s) and Catering Operations Manager with problems during events and provide creative solutions.
  • Maintain a friendly and approachable attitude towards the client, guests, and staff.
  • Communicate clearly and openly with leaders for overall success.
  • Display a sense of urgency at all times.
  • Uphold a professional appearance and mannerism.
  • Maintain a clean, safe, and organized work environment.
  • Perform other tasks as deemed necessary.
  • Uphold and demonstrate a complete understanding of company policies and procedures.
  • Job Requirements

  • Strong interpersonal and communication skills, including the ability to articulate to our client, General Manager and HQ personnel.
  • Excellent problem-solving / decision-making skills combined with the ability to be organized.
  • Ability to remain flexible in a fast-paced environment.
  • Operate all equipment necessary to perform job duties.
  • Physical ability to stand for extended periods and to move and handle boxes (35lbs) as necessary to operation, which entails lifting, and perform all functions as set forth above; accommodation upon request, please communicate directly with hiring manager.
  • Ability to work varied hours / days, including nights, weekends and holidays, as needed.
  • IDEA + Belonging

  • Promote an inclusive & supportive approach within the Brand team, with networking continuing at all units.
  • Focus on removing barriers and empowering growth and opportunity for team members at all levels.
  • Lead by example through Sustainability / Conservation efforts; display knowledge of efforts in business application as well as giving adequate opportunity for teaching to unit staff as necessary.
  • Engage with SSA / Unit in driving community effort through engagement activities and focus on opportunities of giving back.
  • Previous Experience

    Catering and / or event industry experience a plus. All education backgrounds eligible.

    This is by no means an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job description. The General Manager reserves the right to revise the job description or to require that other or different tasks are performed when circumstances change (i.e. emergencies, changes in personnel, workload, rush jobs or technological developments).

    SSA Group, LLC. is an equal opportunity employer. We embrace diversity and equal opportunity through our commitment to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.

    Compensation and Benefits

    Hourly, Non-Exempt. Pay is based on range in consideration of relevant job experience and certification / education.

    Employee Assistance Program, Get Paid Early, Tuition Discount through Partnership College, Meal Plan & employee Discounts.

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    Catering Associate • Tampa, FL, US

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