Senior Technical Support Engineer

A company is looking for a Senior Technical Support Engineer - Data Security Posture Management (DSPM).

Key Responsibilities

Serve as the escalation point for high-priority or complex issues, leading diagnosis and resolution efforts

Own and resolve critical incidents, ensuring effective solutions and timely communication

Mentor and train other technical support engineers, sharing best practices and developing training materials

Required Qualifications

5+ years in a technical customer-facing role or a Bachelor's Degree in a related field with at least 4 years of experience

Minimum of 2 years in a senior or escalation role

Advanced knowledge of operating systems (Windows, Linux, MacOS) and networking concepts (TCP / IP, DNS, DHCP)

Experience with cloud platforms (AWS, Azure, GCP) and virtualization technologies (VMware, Hyper-V)

Familiarity with databases (SQL, MySQL, PostgreSQL) and scripting languages (Python, Bash, Powershell)