Workforce Manager

Job Description

Job Description

Job Title : Workforce Manager, Light Industrial

Department : Client Delivery

Location : Raleigh, NC

Shift : Regular

Reports to : Head of Client Delivery

Classification : Exempt, Full-Time

Job Description

The Workforce Manager, Light Industrial, leads the Client Experience and Delivery of Services to an assigned group of clients within the Raleigh, NC region serving as the Internal Voice of the Customer, the Workforce Manager acts as the driving force to ensure the client’s business needs are met in alignment with defined service level expectations. This is done through direct oversight, strong employee retention, onsite training and performance management for the Primero onsite client team. In this role, the Area Manager is the ambassador of Primero’s workforce culture, ensuring we drive strong client relationships that ultimately lead to retention and long-term growth within the assigned client account.

Primary Responsibilities :

The Workforce Manager will have the following primary responsibilities :

• Manage and oversee a large service team across multiple client locations within an assigned region.
• Stress workers safety through regular refresher group and individual continuous improvement training.
• Ensure strict adherence to business and safety processes within each facility to ensure outcomes are consistent with preassigned service levels and client audit requirements.
• Support active recruiting, hiring and new employee onboarding across all client facilities.
• Drive employee engagement, experience and retention to ensure continuity of staffing.
• Regularly audit team performance by facility to ensure quality, productivity and safety standards are maintained.
• Make continuous improvement recommendations as needed to ensure we are always raising the bar in regards to client satisfaction.
• Build strong internal and client relationships to ensure continued alignment between Primero and our clients.
• Partner with the sales team to support new client acquisition.
• Identify opportunities to upsell services and pricing management opportunities, while leading the internal strategy on how to best position with the client.
• Workforce report generation and analysis to ensure adequate daily utilization for specified service level requirements
• Daily / weekly employee timekeeping reporting to ensure accurate client invoice and worker payment.

Knowledge and Experience Requirements :