Principal Sales and Solutions Engineer

Overview

Udemy is an AI-powered skills acceleration platform built to help people and teams grow. It's personalized, practical, and focused on real-world impact. Our mission is simple : to transform lives through learning. Your work helps people around the world build skills they can use, whether they're picking up something new or leveling up to stay ahead. Udemy serves over 80 million learners and 17,000 businesses. Learn more about us on our company page.

Where We Work

Udemy is a global company headquartered in San Francisco, with additional U.S. offices in Denver and Austin, and international hubs in Australia, India, Ireland, Mexico, and Turkiye.

About your skills

Communication : Your exceptional communication skills enable you to clearly articulate complex technical concepts to both technical and non-technical audiences. You build strong relationships with stakeholders, ensuring everyone is informed and aligned, which fosters collaboration and drives success.

Problem Solving : Your knack for problem-solving ensures you can identify, analyze, and overcome technical and security challenges during customer integrations. You are proactive and resourceful, driving effective and efficient solutions for seamless integration and customer satisfaction.

Technical Subject Matter Expertise in SaaS Integration : You navigate the complexities of SSO and APIs, ensuring seamless connectivity between Udemy Business and other applications. You troubleshoot and resolve integration challenges to provide reliable solutions.

Experience with HR / HCM and Learning Ecosystem Solutions : You have extensive experience with HR and HCM systems and LMS ecosystems, driving effective integrations that fit into existing frameworks.

Proficiency in Python (Django), Java, Modern JS Frameworks (Angular, React) : You develop robust applications and integration solutions using Django, Angular, and React to their fullest potential.

Knowledge of Microservices Architecture : You design and implement independent services to enhance performance, reliability, and efficiency.

Understanding of Data Structures, Algorithms, and IaaS Architecture : You leverage data structures, algorithms, and IaaS platforms like AWS to create scalable solutions.

Familiarity with Authentication Protocols : You understand SAML, SCIM, OAuth, web APIs, and related security practices for secure integrations.

About this role

Udemy seeks a Sales and Solutions Engineer with strong communication and organizational skills, software development knowledge, and a passion for helping businesses become modern learning organizations to support our business in India. The role involves collaborating with engineering, design, sales, customer success, support, and global stakeholders. You will address technical issues, from authentication protocols (e.g., SAML, OIDC, SCIM, OAuth) to corporate web proxy debugging and API-based integration support for enterprise customers. Knowledge of security protocols and data privacy is a plus. This role requires effective communication with both technical and non-technical audiences and adaptability in a fast-paced environment.

What you'll be doing

Serve as technical subject matter expert for customers and internal teams on all aspects of integration between Udemy Business and other SaaS applications; e.g., via Web Single Sign-On, API-based integrations, external analytics, and reporting data streams.

Create documentation such as code samples, integration articles and tutorials for technical and non-technical audiences.

Create / Manage open source projects in partnerships with Sales and Solutions Engineer colleagues.

Become a key contributor to Udemy's community engagement for our UB customers.

Implement and document solutions that leverage Udemy Business Web Services (REST APIs and xAPIs) with 3rd party SaaS applications.

Support partners with use case definition, technical architecture, solutioning and deployment of Udemy Business within their business models and tech stack.

Collaborate with Solutions Engineering, Product Engineering, Legal, Info Security teams to improve our integration services and product security messaging.

What you'll have

Experience working with HR / HCM and Learning ecosystem solutions.

6-8+ years in enterprise Sales Engineering or Solution Consulting in a SaaS environment.

Technical experience with :

Python (Django), Java, modern JS frameworks (Angular, React)

Experience with microservices.

Understanding of data structures and algorithms.

Working knowledge of Infrastructure as a Service (IaaS) such as AWS.

Experience with SQL databases (MySQL, PostgreSQL, PL / SQL).

Solid understanding of authentication protocols (SAML 2.0, SCIM, OAuth / OpenID Connect), Web APIs, SMTP, DNS, and debugging web applications.

Passionate about leveraging AI and machine learning to drive innovation for prospects and customers; opportunity to work with genAI technologies to achieve business outcomes with Udemy Business.

Excellent written and verbal communication with a track record of overcoming technical and security objections.

Understanding of core security concepts (SSL / TLS, encryption ciphers, data privacy).

Hands-on experience architecting or deploying SSO with SAML 2.0, OIDC, SCIM, AD / LDAP, OAuth 2 across identity solutions (Okta, Azure AD, PingFederate, OneLogin).

Application window : We anticipate the application window will be open until October 15, 2025. This may be extended or closed earlier based on business needs. #LI-TG1

Compensation : We strive to be transparent around compensation. The role offers a base salary plus equity and uncapped OTE. OTE range : $217,000 — $256,000 USD.

Why work here?

You'll grow here. Learning is part of the job. You’ll have access to Udemy courses, a monthly UDay, and a budget to invest in your development, including AI-focused learning.

AI is real here. We use AI to learn and work; you’ll have space to experiment and apply AI practically.

You'll own your work. You’ll lead, make decisions, and have impact without waiting for approvals.

You'll build with others. We collaborate openly and value diverse input.

You'll see your impact. Your work helps others grow and transform their careers.

Bring your curiosity. We’ll bring the platform and support. Let’s learn together.

Benefits

Benefits vary by region. Review Australia Benefits, India Benefits, Ireland Benefits, Mexico Benefits, Turkiye Benefits, and US Benefits pages for details. All benefits are subject to change per location and policy.

We value diversity and inclusion—qualified applicants will be considered without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition, or disability.

Information regarding data privacy is available within the Udemy Careers Privacy Notice.

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