Healthcare Customer Service Representative

Job Description

Job Description

Healthcare Customer Service Representative LHH Recruiting is hiring on a contract to hire basis for our client in Phoenix, AZ for a Healthcare Customer Service Representative. In this role you will be handling incoming calls and emails from customers and answering their questions, handling requests and providing additional information, troubleshooting registration and login issues.

Job Duties : - Handles inbound phone calls from Providers and other customers.- Reviews claims and responds to billing questions.- Provides updates on claim status, including notification that claims are in process, pending for more information, and denied.- Works in a detailed, fast-paced, and repetitive production environment. Interacts with customers in a professional, formal manner where the focus is on completing the task pleasantly and with high quality and accuracy.- Maintain a detailed and organized record of customer interactions, inquiries, and resolutions in the designated database or customer relationship management (CRM) system. - Follow standardized procedures and guidelines to ensure consistent and accurate handling of claims-related inquiries and customer interactions. - Provide guidance and clarification to customers on insurance policies, claim submission requirements, and documentation needed for claims processing.- Assist customers in navigating online systems and resources for claim submission, status updates, and billing inquiries. Education & Experience Required : - High School diploma or G.E.D.- 1+ years of customer service call center experience in the healthcare industry.- Good communication skills- Proficient with Outlook, Microsoft Excel, the Internet and on-line systems preferred

Pay Details : $18.00 to $19.00 per hour

Search managed by : Chris Collins

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer / Veterans / Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https : / / www- uat.lhh.com / us / en / candidate -privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and / or security clearance requirements, including, as applicable :

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only : It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.