Account Manager, Vocabulary.com

Account Manager, Vocabulary.com

Millions of people a month use Vocabulary.com to look up definitions and improve their vocabulary through adaptive quizzes, Vocabulary Jam contests, and the annual Vocabulary Bowl, a worldwide competition for students in grades 5 through 12.

The ideal Account Manager will have a passion for K-12 education, account management, and customer success. In this role, you will be developing relationships with educational administrators across the US and internationally to ensure customer satisfaction throughout the customer life cycle. You will be responsible for the subscription renewal, upsell, customer retention, and engagement activities in assigned territory.

This person must be proactive, well organized, and extremely personable. We are looking for a quick learner who thrives in a fast-paced environment and is self-motivated with outstanding people skills and integrity.

This is a full-time position in our Raleigh, NC area office. The work schedule for this role is Monday-Friday in the office with the option to work from home one day per week.

What You'll Be Doing

• Proactive outreach to customers with expiring subscriptions through phone, email and targeted campaigns to secure subscription renewal and drive expansion in your assigned territory
• Build strong relationships with key decision-makers to ensure customer engagement throughout the life of the subscription
• Develop a deep understanding of Vocabulary.com's products and what sets us apart from competing programs
• Develop a keen understanding of customer needs and values in order to provide the best customer experience and maximize product usage and engagement
• Effectively communicate new product enhancements and benefits to existing customers virtually
• Develop and manage targeted campaigns to upsell and expand within existing accounts
• Conduct regular territory review meetings with internal stakeholders to communicate general territory health, trends, including changes to strategic direction
• Accurately track all customer-related activities, communication, and opportunity tracking in CRM
• Gather customer feedback to help improve and enhance product offerings

What We're Looking For

About IXL Learning

IXL Learning is the country's largest EdTech company. We reach millions of learners through our diverse range of products. For example :

Our mission is to create innovative products that will make a real, positive difference for learners and educators and we're looking for passionate, mission-minded people to join us in achieving this goal. We have a unique culture at IXL that fosters collaboration and the open exchange of ideas. We value our team and treat one another with kindness and respect. We approach our work with passion, tenacity, and authenticity. We find it immensely satisfying to develop products that impact the lives of millions and we are eager to have you join our team.

At IXL, we value diversity in age, race, ethnicity, gender, sexual orientation, physical and mental ability, political and religious beliefs, and life experience, and we are proud to promote a work environment where everyone, from any background, can do their best work. IXL Learning is an Equal Opportunity Employer.