Account Manager-Benefits

Overview

Join to apply for the Account Manager-Benefits role at Acrisure

Acrisure is a global Fintech leader that combines the best of humans and high tech to offer multiple financial products and services to millions of businesses and individual clients. We connect clients to solutions that help them protect and grow what matters, including Insurance, Reinsurance, Cyber Services, Mortgage Origination and more. Acrisure employs over 17,000 entrepreneurial colleagues in 21 countries and has grown from $38 million to $4.3 billion in revenue in just over ten years. Our culture is defined by entrepreneurial spirit, client centricity, and a strong will to win.

About The Role

The account manager is responsible for managing and retaining clients within their assigned book of business, ensuring a best-in-class client experience for industry-leading retention and growth. Strives to support a faster, better, easier client and team experience by adhering to agency guidelines, workflows, and best practices.

Responsibilities

• Serves as the primary group level contact for day-to-day requests, account oversight and escalation for critical client service issues, ensuring timely and accurate responses to satisfy the client.
• Coordinate compilation of presentation materials for pre-renewal and renewal meetings.
• Execute instructions provided by the account executive / broker to support all marketing, renewal, and open enrollment related activities to support the client's renewal decision.
• Serve as a knowledgeable resource for clients in areas of eligibility, claims, COBRA, carrier underwriting guidelines and employee benefits compliance.
• Ensure all compliance documents and contracts are completed on time and kept updated per regulatory requirements.
• Delegate tasks to support team members as appropriate, ensuring work is completed within stated timeframes.
• Maintain excellent client, carrier, and vendor relationships.
• Acquire and maintain high level experience in Applied Epic, Microsoft Office, Employee Navigator, Suvaun and other agency supported technology tools.
• Pursue professional development and continuing education by keeping current with technology tools, regulatory changes, product and service enhancements, and other industry trends.
• Other duties as assigned.
• This description is not meant to be all-inclusive and may be modified from time to time at the discretion of management.

Requirements

Education / Experience

Physical Demands

Work Environment

Benefits & Perks

Acrisure is committed to employing a diverse workforce. All applicants will be considered for employment without attention to race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran status, or disability status. California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at www.Acrisure.com / privacy / caapplicant.

Equal employment opportunity information available upon request. This posting does not create an employee-employer relationship. This description is not-all-inclusive and may be modified at management's discretion.

J-18808-Ljbffr