Desktop / PC Technician

Responsibilities :

• Installation and moving of PC equipment as well as preparing equipment for disposal.
• Software installation, OS upgrades, antivirus and Windows patch updates.
• Printer and other peripheral installation.
• Asset management and inventory update.
• Troubleshoot, repair, and maintain software applications, OS, printers, peripherals & infrastructure.
• Escalation from Helpdesk for OS and application support including in-house, 3rd party applications and market data applications.
• Infrequently, the person will have to extend support after office hours (evenings, weekends) to repair systems or troubleshoot problems.
• Participate in outage escalation.
• Provide vendor escort Floor Support.
• Create and maintain support documentation.
• Interact with other support groups (local and global) within the firm across multiple platforms.
• Assist Corporate Services with receiving IT equipment from the loading dock, update inventory.
• Provide multimedia support / assistance in town hall setup or office events.

Technical Skills :

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