Customer Support Representative

Senior Customer Support Representative

Morningstar Direct provides clients with independent, comprehensive, and timely data and research they can use to empower investor success. The Senior Customer Support Representative will work as part of our dynamic global team supporting the Licensed Data business.

Responsibilities

• Deliver outstanding customer service by responding to and efficiently resolving client issues and requests.
• Investigate all incoming queries and escalate to technical teams where necessary.
• Document all actions in CRM (Service Cloud).
• Provide regular follow-up to clients on all outstanding queries.
• Assist with creating documentation and knowledge sharing.
• Actively contribute to process improvement project work.

Requirements

Compensation and Benefits

At Morningstar we believe people are at their best when they are at their healthiest. That's why we champion your wellness through a wide-range of programs that support all stages of your personal and professional life. Here are some examples of the offerings we provide :

75% 401k match up to 7%

Comprehensive health benefits (medical / dental / vision) including potential premium discounts and company-provided HSA contributions (up to $500-$2,000 annually) for specific plans and coverages

Trust-Based Time Off

Charitable Matching Gifts program

Total Cash Compensation Range $58,150.00 - 98,875.00 USD Annual Inclusive of annual base salary and target incentive

Morningstar's hybrid work environment gives you the opportunity to work remotely and collaborate in-person each week. While some positions are available as fully remote, we've found that we're at our best when we're purposely together on a regular basis, typically three days each week. A range of other benefits are also available to enhance flexibility as needs change. No matter where you are, you'll have tools and resources to engage meaningfully with your global colleagues.