Field Support Representative

Field Support Representative

Dohrn Transfer is a leading Midwest LTL Carrier providing less-than-truckload, truckload, and value-added services throughout our 10-state service area. Join our team and become a part of our new growth and bright future. Our drivers are home daily! We offer competitive salary and a great benefit package in an exciting, rewarding industry.

Dohrn is currently seeking a Field Support Representative at our North Lake, IL Terminal.

Responsibilities

Prepare paperwork for launching drivers

Answer and direct phone calls regarding tracing, pickups, driver communication, customer service

Provide clerical support for Operations

Complete daily reports for OS&D, payroll, driver hours, and attendance

Contact customers to schedule appointments, residential, and driver collect / COD shipments

Communicate with customers concerning Dispatch adjustments, deadlines, and concerns

Dispatch pickups to Drivers and answer Driver questions

Check in drivers, ensuring their paperwork is intact and complete

Collect and review all driver paperwork for accuracy

Help educate drivers on proper paperwork completion

Enter Driver Vehicle Inspection Report data

Scan bills of lading, delivery receipts, manifests, strip sheets

Image and index all documents to the central imaging system

Work in Imaging Check to ensure all documents have been scanned

Perform other data entry as needed

Perform other duties as needed

Qualifications

Valid Driver License

High School completion or equivalent

Computer skills including Microsoft Office

Data entry, 10-key and typing experience

Detail-oriented, organized

Good communication skills- verbal and written

Excellent customer service skills

Problem solver, self-motivated

Ability to multi-task in a fast-paced environment and react to change productively

Ability to work in a team as well as individually

Excellent attendance

Working Conditions / Physical Demands

Primarily sedentary work, which involves sitting most of the time

May be occasionally required to exert up to 10 pounds of force and / or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects

• The general office environment is favorable; Lighting and temperature are adequate, and there are minimal hazardous or unpleasant conditions caused by noise, dust, etc;

Visual Acuity including regular use of items including a computer screen or monitor

Manual dexterity is regularly required including fingering, grasping, and typing; manual dexterity includes repetitive motion of the wrists, hands, and fingers

Talking and hearing required to communicate with and listen to others to share or receive information; May be occasionally exposed to noise including telephone, office machinery, and conversations of others

Pay Range

Starting from USD $18.00 / Yr.