Job Details
Serving New York’s best bagels, Apollo Bagels is bringing simplicity back to the bagel! With our fresh, simple, high-quality food at a great value. Apollo Bagels is a fun and lively community-gathering place unlike any other. As we experience tremendous growth, our leaders are the driving force to our continued success.
About the Role :
The General Manager is the heartbeat of Apollo Bagels. You’re the one making sure everything
runs smoothly - from keeping the energy up and the food on point to making sure the store is
clean and the team feels good. You’re hands-on, present and always working with your crew to
create the best possible experience for guests and staff alike. We are expecting the GM position
to be present five days 6 AM - 3 PM
- with weekends being a must.
What you’ll be doing :
Store Operations :
Oversee the daily flow across front of house, back of house and baking—making sure everyone’s in sync and knows what they’re doingMake sure every bagel, sandwich and coffee is made right. We care about the details—every bagel counts, every customer countsKeep the store clean and organized throughout the day—it’s just part of the rhythm. A clean space helps everything feel better for the team and the guestsStay on top of food safety : check temps, make sure gloves are being used and thing sare stored properly. It’s a team habit that needs to be worked on and built!Keep an eye out for anything that feels off and step in early—whether it’s a slow line, a messy station or something that could become a bigger issue. Be proactive!Build and adjust schedules each week based on what the store needs and what the numbers tell usBe around for the busiest shifts : mornings, weekends and holidays—help out wherever you’re neededTrain AGM to be GM-ReadyPeople and Culture :
Hire kind, hard-working people. Train them well. Keep them motivated and growingCheck in regularly with the team and do honest performance reviews—give people clarity and encouragementLead with respect and fairness. Be proactive about checking the energy in the store and addressing anything that doesn’t feel right—harassment, discrimination or bullyingRecognize great work, support team growth and help future leaders step upCustomer Experience :
Set the tone for how we treat guests : warm, quick and respectful. People are spendingtheir hard-earned money with us—we want them to feel good about it.
Make sure the team knows the menu and how to handle tough customers with patienceBuild real relationships with regulars—know names, favorite orders and the small stuffthat makes people feel seen
If something goes wrong, fix it quickly and kindlyGet creative with ways to connect with the neighborhood and spread the word locallyFinancials :
Own the numbers : sales, labor, COGS and waste. Check in on them regularly so you can stay aheadManage inventory and ordering so we’re stocked without overdoing itKeep cash handling tight—safe counts, deposits and registers all checked and trackedMake sure payroll and timesheets are reviewed weekly and submitted on timeCompliance and facilities :
Stay current on all permits, labor rules and DOH standardsDouble-check that all signage, labor posters and licenses are posted and up to dateHandle equipment issues early—use ResQ or whatever tools are in place to stay aheadTake a look around the store daily to catch little things before they turn into big onesKeep good relationships with vendors and reach out to appropriate teams when something needs backupOnboarding and offboarding