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Order Management Specialist
Order Management SpecialistSegway • Plano, TX, US
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Order Management Specialist

Order Management Specialist

Segway • Plano, TX, US
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  • This vacancy is with Segway Inc.
  • Enter, process and manage orders in our CRM / SAP system with active ownership and engagement from PO receipt to customer invoice.
  • Support Sales, Supply Planning and Logistics on order-management issues.
  • Support successful execution of EDI transactions and trouble-shoot EDI doc errors for assigned pool of accounts.
  • Provide backup of accounts for other team members in their absence.
  • Navigate computerized systems for tracking, information gathering, and / or troubleshooting.
  • Respond in a timely and professional manner to all Customer inquiries. Identify resources within Supply Chain to support timely response to Customer inquiries.
  • Create a positive experience for the Customer by consistently providing superior service and exceeding expectations.
  • Work collaboratively with cross-functional team to support on-time and accurate order fulfillment and delivery to meet customer requirements.
  • Provide insight on and champion process improvement opportunities and the elimination of non-value-added work.
  • 2+ years of progressive experience in Supply Chain, preferably for consumer product goods.
  • Experience working with Order Management / SAP systems, EDI
  • (Electronic Data Interchange), online vendor portals, databases, and software systems.
  • Prior experience in and ability to navigate computerized systems for tracking, information gathering, and / or troubleshooting.
  • Experience in contributing to cross-functional team meetings with internal and external stakeholders.
  • Ability to prioritize multiple tasks with focused attention to detail.
  • Experience with Microsoft Office Suites, including Microsoft Excel, Word, PowerPoint.
  • Advanced computer and keyboarding experience.
  • Experience working with Retail Buyers, Distributors, and / or Brokers.
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    Order Management Specialist • Plano, TX, US

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