Customer Implementation Specialist

Role : Customer Implementation Specialist

Location : New York, NY.

On site. Full-time.

About the job :

Advantra is partnering with a Series A AI startup to hire a Customer Implementation Specialist to support accounting and deduction teams, help customers adopt the platform, and translate feedback into product improvements.

About the role :

You will help brands implement Confido's deductions management software, troubleshoot challenges, collect user feedback, and assist the sales team. You will document processes and support product improvements based on real-world customer needs.

Responsibilities :

• Support accounting and deduction teams in onboarding and implementing Confido.
• Troubleshoot user challenges and provide ongoing customer support.
• Collect feedback to inform product improvements and feature prioritization.
• Document retailer / distributor deduction processes and cash application workflows.
• Partner with the sales team on calls to provide domain expertise and support.
• Assist in translating user pain points into actionable product requirements.
• Maintain clear and organized documentation for internal and customer use.

Core requirements :

Nice to have :

How to apply :

Email careers@theadvantra.com with links to shipped work and a short note on what you owned. Company name shared after the intro.

About Us :

Advantra-Upstart Crew is a search program inside Advantra Consulting. We partner with early stage and high growth startups to hire the top 2% in Tech and GTM. We run end to end searches, from single role headhunts to full team build outs, using domain experts and a vetted network to deliver tight shortlists. We stay close to founders and candidates so the relationship lasts beyond the first hire.