Implementation Specialist, Real Time

FactSet creates flexible, open data and software solutions for over 200,000 investment professionals worldwide, providing instant access

to financial data and analytics that investors use to make crucial decisions.

At FactSet, our values are the foundation of everything we do. They express how we act and operate, serve as a compass in our decision-making, and play a big role in how we treat each other, our clients, and our communities. We believe that the best ideas can come from anyone, anywhere, at any time, and that curiosity is the key to anticipating our clients' needs and exceeding their expectations.

Your Team's Impact

The Data Solutions group is responsible for the growth and support of FactSet's DataFeed (off-platform) products. Our aim is to consult and organize our client's data consumption processes with FactSet's proprietary and industry-standard delivery solutions. You will gain exposure to the entire Real Time Data Solutions product suite and learn to design custom solutions tailored to each client using a combination of products.

What You'll Do

The Implementation Specialist, Real Time is a subject matter expert in FactSet's Real Time products, tasked with deploying FactSet's offerings by managing high-value projects and engagements. The primary focus of the Implementation Specialist is to ensure that FactSet's clients are properly set up to derive maximum value from their FactSet subscriptions.

All work done by the Implementation Specialist is project-based and may include solution deployments, optimization, and other time and knowledge intensive projects. As a Real Time Implementation Specialist, you will mainly be responsible for the deployments of new Real Time projects, which includes gathering client requirements, preparing proof of concepts where needed, process design, implementation, testing and troubleshooting. You will collaborate with our sales engineers, product managers and solution design teams throughout the implementation process.

Key Responsibilities :

• Implement and document solutions using the Solution Design blueprint
• Function as a client-facing subject matter expert on our Real-Time solutions stack, helping clients use our content and technology
• Serve as an escalation point for support and retention efforts
• Assist with learning and development efforts
• Develop and maintain up-to-date knowledge of the finance industry, current market trends and competitive landscape
• Build trust between clients and FactSet
• Engagement in regular Product meetings to discuss enhancements (work with agile teams, improving existing and new products)
• Demo technical solutions in partnership with Sales team to prospects
• Provide client training on solution deployed

What We're Looking For

Business Qualifications :

Technical Expertise :

What's In It For You

At FactSet, our people are our greatest asset, and our culture is our biggest competitive advantage. Being a FactSetter means :

Salary is just one component of our compensation package and is based on several factors including but not limited to education, work experience, and certifications.

The budgeted salary range for this position in the states of Connecticut and New York is $88,000-112,000.

Company Overview :

FactSet (NYSE : FDS | NASDAQ : FDS) helps the financial community to see more, think bigger, and work better. Our digital platform and enterprise solutions deliver financial data, analytics, and open technology to more than 8,200 global clients, including over 200,000 individual users. Clients across the buy-side and sell-side, as well as wealth managers, private equity firms, and corporations, achieve more every day with our comprehensive and connected content, flexible next-generation workflow solutions, and client-centric specialized support. As a member of the S&P 500, we are committed to sustainable growth and have been recognized among the Best Places to Work in 2023 by Glassdoor as a Glassdoor Employees' Choice Award winner. Learn more at www.factset.com and follow us on X and LinkedIn.

At FactSet, we celebrate difference of thought, experience, and perspective. Qualified applicants will be considered for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, disability, protected veteran status or other characteristics protected by law. FactSet participates in E-Verify