Project Manager

Customer Relationship Manager

The main purpose of this position is to manage the overall relationship between Werner Enterprises and key customer accounts. This is done by working directly with the customer in Omaha to develop system / process improvements and then work with cross functional teams within Werner to implement. Track, analyze, and communicate key performance metrics to both organizations. Drive the design, development, implementation, and management of logistics solutions for the customer. Develop and maintain a direct relationship with the customer to understand their goals and expectations. Utilize statistical data to understand performance and offer creative enhancements or recommendations to improve operation. Utilize strong business analytics, supply chain, and logistics knowledge. Manage carrier performances to ensure service expectations are met. Proactively ascertain industry / logistics best practices to identify new and / or unique programs to differentiate customer from the marketplace and drive customer satisfaction. Strategic supply chain planning that includes new process development, training, and execution to meet customer's KPIs. Weekly and monthly reporting, with materials presented to customer, along with ad hoc reporting to support customer requests. Report service and improvement plan weekly for top lanes running below service expectations. Report on top lanes and / or customers above the cost / lb goal and recommendations to improve cost or details as to what is driving cost. Report weekly with projects being worked on and status of project. Identify, create and close all transportation opportunities that will provide a service, process, or cost improvement to the customer.

This position is eligible for benefits, which include medical, dental, and vision plans. We also offer a 401(k) plan, stock purchase plan, paid time off, life insurance, disability plans, and other optional supplemental coverage.