Call Center Operations Manager

Job : Ops Manager (Call Center)

Function : Customer Service

Our mission is simple : to save Texans time and money on electricity. We live this mission every day through our core values : Unbiased Advocacy for our members and one another, Exceptional Service in everything we do, Innovation that challenges the status quo, Inclusivity where every voice matters, and Fun that fuels creativity and connection.

We’re looking for a Call Center Operations Manager to join our Houston team. In this role, you’ll lead with vision and heart — inspiring your team, driving results, and fostering collaboration across departments. You’ll balance strategic thinking with hands-on leadership, ensuring smooth day-to-day operations while championing our core values. This position reports directly to the Director of Operations.

Supervisory Responsibilities

• Lead, coach, and develop team members to meet performance and quality goals.
• Conduct regular check-ins, team meetings, and performance evaluations.
• Foster a positive, collaborative, and accountable work culture.

Key Duties & Responsibilities

Required Skills & Abilities

Key Leadership Competencies

Education & Experience

Physical Requirements

Please note that this job description outlines primary duties and responsibilities but is not exhaustive. Your role may evolve and expand as needed, subject to the discretion of your manager.