Infrastructure & Data Center Operations Manager

Job Description

Job Description

Who we are :

ManhattanLife Insurance and Annuity Company was founded in 1850, the Company’s longevity makes it one of the oldest and most reliable health and life insurance companies in the country. Operating successfully for 175 years is a testimony to ManhattanLife’s enduring history, and an indicator of the reliability of our future. ManhattanLife’s headquarters are in Houston, TX and the company is continually growing with multiple office locations nation-wide. ManhattanLife offers attractive employee benefits starting day one, including immediate coverage under our health, dental and vision plans. We offer flexible schedules, including shortened hours on Fridays, free parking, company-wide events, professional development (LOMA testing) and a company-wide wellness program.

Scope and Purpose :

As our Infrastructure & Data Center Operations Manager, you’ll own the reliability and performance of our critical facilities and systems. You’ll oversee day-to-day data center operations, including power / UPS, HVAC, generators, and vendor management, while driving disciplined change, incident response, and operational excellence. You’ll manage the asset lifecycle, ensure audit readiness, and lead business continuity and recovery exercises to keep the organization resilient.

Duties and Responsibilities :

• Data Center & Facilities Oversight

Monitor and manage electrical and mechanical systems (UPS, PDUs, HVAC / CRAC, generators).

Plan and execute maintenance windows.

Partner with networking / telecom teams on circuits, cross-connects, and routing changes.

Act as Incident Commander for P1 / P2 events : lead bridges, communications, and post-mortems.

Maintain CMDB / DCIM accuracy and oversee racking / stacking, decommissions, and spares.

Develop and maintain operational runbooks.

Provide evidence for audits (SOX / PCI / HIPAA as applicable).

Maintain and test BCP / DR playbooks.

Monitor and forecast power, cooling, space, and rack density.

Identify automation and process enhancements.

Minimum Qualifications :

Knowledge, Skills and Abilities :

Data center systems : UPS, generators, ATS / STS, PDUs, CRAC / CRAH, fire suppression, monitoring.

Calm under pressure, clear communicator and strong stakeholder management.

Certifications : ITIL v3 / v4, CDCP / CDCS / CDCE, PMP / Prince2, BICSI, OSHA.

Travel Requirements :

This position may require light travel within a ten-mile radius from one office location to another as needed.

Professional Development :

Physical Demands :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle or feel objects, type, and use mouse; reach with hands and arms and talk and / or hear. The employee is required to sit for extended periods of time. The position may require lifting, pulling or moving items weighing upwards of 10 pounds as it relates to office or desk supplies.

Work Environment :

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee regularly works in an office environment. This role routinely uses standard office equipment such as computers, phones via WebEx, physical phone while in office, and photocopiers when necessary.

Other Duties :

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to the job at any time without notice.

AAP / EEO Statement :

ManhattanLife prohibits discrimination based on race, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation, or any other legally protected status. EOE Employer / Vet / Disabled. ManhattanLife values differences. We are committed to fostering an environment that attracts and retains a diverse workforce. With individuals from a variety of backgrounds, ManhattanLife will be better equipped to service our customers, increase innovation, and reduce risks. We encourage the unique perspectives of individuals and are dedicated to creating a respectful and inclusive work environment.