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HVAC Service Manager

HVAC Service Manager

Heating & Cooling Two, Inc.Maple Grove, Minnesota, United States
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Hours : 7am-3 : 30pm.

Key Responsibilities :

Leadership & Team Management :

  • Supervise, mentor, and develop a team of residential HVAC service technicians.
  • Conduct regular team meetings, safety briefings, and training sessions.
  • Monitor performance, provide coaching, and conduct performance reviews.

Operational Management :

  • Oversee daily service operations, including scheduling, dispatching, and work order management.
  • Ensure all work complies with local, state, and federal codes and safety regulations.
  • Maintain proper staffing levels to meet seasonal demand.

    • Customer Service :

  • Handle escalated customer issues promptly and professionally.
  • Maintain a high level of customer satisfaction by ensuring jobs are completed on time and correctly.
  • Support customer retention through service agreements and follow-up programs.

    • Financial & Administrative Duties :

  • Monitor departmental KPIs such as revenue, profitability, and service response times.
  • Approve timecards, manage overtime, and control labor costs.
  • Assist in budgeting and forecasting for the service department.

    • Technical Expertise :

  • Stay current with emerging HVAC technology and industry best practices.
  • Provide technical support to technicians in the field when needed.
  • Ensure all technicians maintain proper licensing and certifications.

    • Qualifications :

  • Minimum 5 years of residential HVAC experience; at least 2 years in a supervisory or management role.
  • Strong technical understanding of HVAC systems, diagnostics, and repair.
  • Proven leadership, communication, and problem-solving skills.
  • Proficiency with service dispatch software and basic Microsoft Office applications.
  • Valid driver’s license and clean driving record.

    • Preferred Attributes :

  • EPA Certification (Type II or Universal).
  • NATE Certification.
  • Experience with sales of maintenance agreements and add-on services.
  • Strong organizational skills with the ability to handle multiple priorities.

    • Compensation & Benefits :

  • Competitive salary plus performance-based bonuses.
  • Health, dental, vision, long term and life insurance.
  • Retirement plan with company match.
  • Paid time off and holidays.
  • Company phone.

    • About Heating & Cooling Two, Inc. :

    Since 1980, family-owned and operated Heating & Cooling Two has provided exceptional sales, service, and installation of high quality, energy-efficient heating and air conditioning systems for new and existing homes and businesses in the Twin Cities and beyond.

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    Hvac Service Manager • Maple Grove, Minnesota, United States

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