Apple Global Mobility Support

Software Guidance & Assistance, Inc. (SGA), is searching for an

Apple Global Mobility Support Specialist for a

Contract to Hire

assignment with one of our premier

Boutique Investment Banking

clients in

New York, NY

This role is onsite 5x week

Candidates must have extensive MacOS experience, and be extremely proficient with all Apple products.

Responsibilities

Troubleshooting and supporting end-users, while providing white glove service

Working closely with the compliance department to ensure that all texts are archived via Leap

Working w / wireless carriers to set up and activate users' devices

Onboarding of new employees to their mobile and work devices

Document and escalate issues

Setting up iPads and iPhones; emails, contacts, calendar

Installing desktop hardware and software

Performing desktop imaging and configuration

Installing and configuring printers

Required

Skills

At least 6+ years of technical support experience within a corporate environment

Advanced experience with MacOS and mobile devices

JAMF

Proven ability to offer high-level desktop support in an enterprise environment

Excellent communication skills

Familiarity with standard ticketing systems

Some experience with Leap or similar text archiving applications is preferred

SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our

• to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core
• customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at

EEO