Mortgage Loan Servicing Representative (Remote-Hybrid)

Job Description

Job Description

NASA Federal Credit Union is in search of a Mortgage Loan Servicing Representative responsible for delivering exceptional customer service via telephone, mail, and email while assisting members with NASA FCU lending products and services.  The Mortgage Loan Servicing Representative will maintain accurate data in our loan servicing systems for mortgage loans as well as acting as a member and branch liaison for all mortgage loan transaction-related questions .  This position will onboard new first mortgages, set up escrow accounts for new mortgages, post payments and payoffs to mortgages, and process annual escrow analysis.  It will also respond to internal and external email communications and track recordation and process lien releases for first mortgages and home equity Deeds of Trust.  The Mortgage Loan Servicing Representative will be responsible for auditing / maintaining MERS system and processing mortgage corrections, transfers due to security breach or removal of member from account, as well as credit bureau reporting and corrections.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following with other duties may be assigned.

Remains cognizant of and adheres to credit union policies and procedures, and regulations pertaining to the Bank Secrecy Act.

Level I :

• Address member correspondence via inbound / outbound phone calls and email
• Ensures accurate and timely generation of periodic billing statements
• Onboards new first mortgages to FICS
• Handles all internal / external member inquiries pertaining to documents (Notes, Deeds of Trust, Title Policies)
• Completes Verification of Mortgage forms
• Processes payoff requests and transactions for all real estate loan types
• Posts payments to all real estate loan types
• Responsible for mailing Goodbye (Retail Sold) and Welcome letters (Correspondent)
• May be cross trained in select duties of the Mortgage Loan Servicing Representative II position

Level II : (In addition to the requirements of Level I)

Level III : (In addition to the requirements of Level I & II)

Education and Experience : Level I :

Level II : (In addition to the requirements of Level I)

Level III : (In addition to the requirements of Level I & II)

Our generous benefit package includes :

NASA Federal Credit Union offers an array of benefits including comprehensive healthcare, 401(k), paid leave, remote work options for applicable positions, and more.

All benefits are based on meeting NASA Federal Credit Union’s eligibility requirements and the carrier’s terms and conditions.

Position is overtime eligible. Posted 10 / 24 / 25.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.