Legal AssociateVanderHouwen • Orlando, FL, US
Legal Associate
VanderHouwen • Orlando, FL, US
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job_description.job_card.job_descriptionEducation : Juris Doctor (JD) from an accredited U.S. law school or foreign law degree with a U.S.-based LLM. Work Environment : Must have a dedicated, private, and distraction-free home workspace suitable for handling sensitive and consumer-facing communications. Technical Proficiency : High proficiency in Microsoft Office Suite, particularly Word, Excel, and Outlook / Teams; familiarity with MS Access is a plus. Communication Skills : Exceptional verbal and written communication skills, with the ability to convey complex information clearly and concisely. Strong active listening and real-time communication skills are essential. Time Management : Demonstrated ability to prioritize and manage multiple, shifting tasks and deadlines in support of dynamic business needs. Analytical Thinking : Strong problem-solving skills, with the ability to identify root causes, evaluate options, and implement effective solutions. Must be detail-oriented and quick to learn and apply new information. Documentation : Excellent documentation skills, ensuring all work is recorded clearly, accurately, and in accordance with company standards. Conflict Resolution : Skilled in de-escalating tense interactions, identifying concerns, and working toward mutually acceptable solutions under pressure or during challenging conversations.
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Success in this position depends on strong collaboration with internal teams and leaders, strict adherence to quality standards, and a consistent focus on meeting deadlines and deliverables. Project Specialists must also proactively identify and communicate issues, contribute to process improvements, and uphold high standards of documentation and service.
Position Responsibilities
- Handle complex consumer inquiries across multiple communication channels, including phone, email, and written correspondence, ensuring clarity, professionalism, and empathy.
- Follow established protocols and guidelines as directed by the Project Manager (PM), Associate Project Manager (APM), and Supervisors.
- Actively implement feedback from leadership and peers to improve performance and output.
- Collaborate effectively with internal teams and business partners in a dynamic, fast-paced environment.
- Develop, maintain, and update scripts and procedural documentation to support consistency, accuracy, and project efficiency.
- Support PMs, APMs, and Supervisors by identifying and resolving operational issues as they arise.
- Monitor overall project performance by identifying errors, proposing solutions, and contributing to continuous improvement efforts.
Required Qualifications and Characteristics
Seniority level
Seniority level
Associate
Employment type
Employment type
Contract
Job function
Job function
Legal
Industries
Legal Services
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