Financial Service Trainee Elgin, IL Customer Service

Financial Service Trainee Elgin, IL

Customer Service - Financial Service Representative Full-Time Schedules Evenings and Saturday or Sunday Required!

Compensation : $17.00 an hour, plus (evening, weekend, holiday) Shift Differentials of +$2-$5 an hour! Bilingual (Spanish) Shift Differential of +$1.00 / an hour for those that qualify.

Hours : Our contact center is open 24 hours a day 7 days a week - more hours to serve our client's needs creates a variety of schedule options for our staff based on our business needs.

In this exciting, fast-paced position, you will be responsible for providing remarkable customer service on behalf of Credit Unions / Banks nationwide by handling primarily inbound calls, as well as occasionally returning messages left by members / customers requesting a call back.

Summary : Service banking transactions on behalf of a credit union or bank by accessing sensitive information and completing the transaction in the various computer platforms. You will be responsible for protecting the account by ID verifying every caller (fraud prevention) along with answering and resolving a lengthy list of banking inquiries (not all inclusive) : view and reconcile account and loan related inquiries, online banking issues, transfer funds, reorder checks, use third party platforms to resolve various issues (unblock debit cards, submit loan payments), view and explain why funds are on hold, and provide loan and deposit rates. A Financial Service Representative answers back-to-back calls and typically handles 10-12 calls per hour. You will also provide Product and Service Education to members / customers, as it relates to our Clients and have the opportunity to learn additional skills by cross-training within or outside of your department based on performance and / or business need.

Competencies :

• Language Skills : Ability to read, write, and comprehend complex instructions while clearly and professionally communicating in an accurate and timely manner.
• Mathematical Skills : Ability to accurately add, subtract, divide, and multiply to provide callers with accurate account data.
• Computer Skills : Type approximately 40 net words per minute and have the ability to troubleshoot basic computer issues.
• Physical Demands / Work Environment : While multi-tasking (reading, typing, and listening) the employee is regularly required to sit for an extended time, use a keyboard, and talk to callers via a hands-free headset. The noise level in the contact center is usually moderate, but at times there could be 100 employees on interactions. If working remotely, the noise level is minimal.

Essential Job Functions / Qualifications

Work From Home :

Work-from-home eligibility is not guaranteed and will be based on performance and schedule adherence. Candidates must be prepared to work onsite as required.

Education

High school / GED or better (minimum)

Our Benefits Include :

Applicants, as well as employees who are or become disabled must be able to satisfactorily perform the essential job functions of the position either with or without reasonable accommodation. Applicants, as well as employees are encouraged to contact the Human Resources Department to initiate the interactive process if a reasonable accommodation is needed to perform the essential job functions of the position. Accommodation Requests will be reviewed and approved or declined on a case-by-case basis.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.