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Welcome Service Coordinator
Welcome Service CoordinatorSPFC Careers Page • Saint Petersburg, FL, US
Welcome Service Coordinator

Welcome Service Coordinator

SPFC Careers Page • Saint Petersburg, FL, US
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Job Description

Job Description

Description :

The Welcome Services Coordinator oversees patient intake, scheduling, and front desk operations. This role ensures a warm, efficient, and compliant experience for patients, visitors, and volunteers from arrival to check-in. The coordinator works closely with the healthcare team to streamline appointment flow, including handling no-shows, patient rescheduling, and appointment cancellations through incoming calls and in-person interactions. The Welcome Services Coordinator ensure patient access context combines hospitality-minded services with front desk operations to create a smooth, welcoming, and efficient patient entry experience.

Schedule

  • 40 Hours Per Week
  • Monday-Friday 8 : 30am-5 : 00pm
  • Ability to work monthly night and Saturday clinics in accordance with program needs.

Supervisory Responsibilities

  • None

    • Position Responsibilities

  • Greet patients, visitors, and volunteers in a courteous, professional manner.
  • Verify and collect patient information, insurance details, and consent forms.
  • Confirm appointments, reschedule or cancel as needed, and communicate changes to patients and clinical teams.
  • Input and update patient data in the Electronic Health Record (EHR) system with accuracy and timelessness.
  • Prepare and organize patient intake packets, consent forms, and routine documentation.
  • Manage wait lists, appointment reminders, and follow-up communications.
  • Ensure timely check-in and check-out processes to optimize clinic flow.
  • Train, and supervise volunteers who support front desk activities.
  • Collaborate with Health Center Volunteer Engagement and Intake specialist and the Care Coordination specialist to optimize appointment availability, appointment navigation, and patient experience.
  • Contributes to team environment.
  • All other duties as assigned.

    • Agency-wide Responsibilities

  • Maintains documentation and records in compliance with policies and procedures
  • Maintains confidentiality
  • Supports the St. Petersburg Free Clinic’s commitment to diversity and inclusion
  • Adheres to agency policies and procedures and all Federal and State regulations and local ordinances

    • Requirements :

    Required Skills & Abilities

  • Strong relationship-building skills with both internal and external stakeholders
  • Strong analytical and problem-solving skills
  • Capability to prioritize inter- and cross-departmental collaboration
  • Proficient in Microsoft Office Suite and related software
  • Capability to use a broad range of technology
  • Commitment to and modeling of St. Petersburg Free Clinic mission and values
  • Database experience or knowledge preferable.
  • Prospect research experience preferable.
  • Excellent organizational skills.
  • Ability to meet deadlines.

    • Education & Experience

  • High school diploma, GED, or equivalent required.
  • 1 or more years of healthcare patient registration experience.
  • Bilingual (English and Spanish) preferred.

    • Physical Requirements

  • Prolonged periods of sitting at a desk and working on a computer
  • Must be able to lift up to 15 pounds at times
  • SPFC is a Drug and Alcohol-Free Workplace.
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    Service Coordinator • Saint Petersburg, FL, US

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