Technical Support SpecialistDriply • Port Saint Lucie, FL, US
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Technical Support Specialist
Driply • Port Saint Lucie, FL, US
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job_description.job_card.job_descriptionWork with clients to understand their specific requirements and tailor automations to meet their needs. Test and troubleshoot automations to ensure they function correctly and meet client expectations. Training and Support Develop and update training materials, including guides, tutorials, and video content. Assist clients with troubleshooting and resolving technical issues, escalating to the technical support team as needed. Gather and analyze client feedback to identify areas for improvement in the Driply platform and service offerings. Collaborate with the development team to suggest and implement new features and enhancements. Stay up-to-date with industry trends and best practices to provide clients with the most relevant and effective solutions. Client Account Management Onboard new clients, ensuring they are set up correctly and understand the basics of Driply. Maintain regular communication with clients to monitor their usage, address any issues, and provide ongoing support. Conduct regular account reviews to ensure clients are maximizing the platform's potential and achieving their business goals. Experience with GoHighLevel or similar CRM platforms is required. Proven experience in account management, customer support, or a similar role, preferably within an ad agency or CRM environment. Bachelor's degree in Business, Information Technology, Marketing, or a related field. Strong technical aptitude with experience in building and managing automations. Excellent communication and interpersonal skills, with the ability to explain complex concepts in a simple, understandable manner. Proactive problem-solving skills and attention to detail. Ability to work independently and manage multiple client accounts simultaneously.
The Driply Technical Support Specialist is responsible for managing client CRM accounts, building custom automations, and providing comprehensive training and support to ensure clients maximize the benefits of using Driply, our lead management CRM. This role requires a proactive, detail-oriented individual who excels in customer service, has a strong technical aptitude, and can effectively communicate with clients to understand their needs and provide tailored solutions.
Key Responsibilities
- Automation Building
Design, build, and implement custom automations to streamline client workflows and enhance efficiency.
Provide comprehensive training sessions to clients, both one-on-one and in group settings, to ensure they understand and can effectively use Driply.
Serve as the primary point of contact for assigned client accounts.
Qualifications
Driply is an equal opportunities employer and welcomes applications from all qualified candidates.
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Technical Support Specialist • Port Saint Lucie, FL, US
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