Patient Connection Associate

A company is looking for a PC Associate II / Scheduler.

Key Responsibilities

Serve as front-line support for the Patient Connection Center, answering incoming calls

Provide First Call Resolution to address patient needs and determine appropriate actions

Pre-register and schedule basic patient encounters while maintaining excellent customer service standards

Required Qualifications

High school diploma or GED

1 year of related customer-facing healthcare experience

No specific licensure or certification required by law

Understanding of basic medical terminology preferred

Experience in call center, patient scheduling, and / or physician front office preferred