Patient Services Rep

Patient Service Representative

Nashville General Hospital is hiring for a Patient Service Representative for Patient Access Services as a full time job in Nashville, Tennessee. The Patient Service Representative is the first line of quality service to our patients and our guests. This position serves as the ambassador of service, setting the standard. This position greets customers and subsequently provides the highest level of customer service possible. Performs timely and accurate registrations, scheduling, complete benefit verification, patient education (regarding benefits), scanning, faxing, and appropriate authorizations, and referrals for services.

Patient Service Representative Roles & Responsibilities :

• Customer Service - Treats all customers with dignity, respect and courtesy at ALL times, while proactively assisting customers as needed.
• Scheduling - Schedules surgery / procedures, PAT appointments and 1st post-op visit with appropriate services. Communicates appointments to patients, physicians and others as required. Maintains department data base as back up. Acts as liaison to facilitate communications between physicians, patient / families, PAT, OR, patient access, patient accounts, payors, and outside customers.
• Department Responsibilities - Follows hospital and departmental rules and regulations by adhering to policies / procedures such as confidentiality, code of conduct, attendance and payroll policies. Maintains a safe and clean patient care area. Uses work time productively.

Required Skills & Qualifications :

About Nashville General Hospital

Nashville General Hospital (NGH) is Nashville's original community-based hospital. Joint Commission accredited, NGH readily accommodates a wide range of needs from emergency services and acute care to ancillary and ambulatory services. NGH continues to maintain its strong commitment to the healthcare needs of Nashville and Davidson County underserved, while also providing care to all segments of the community.

Our benefits include :

Join our team at Nashville General Hospital. Apply today!