Computer Operator I

Computer Operations

Computer Operations is a 24 / 7 / 365 operation. Associates must be willing and able to work rotating days off and / or non-standard work shifts, including evenings, overnight, holidays, and weekends. This position is for 3rd shift working 12 : 00am 8 : 30am.

Primary Responsibilities :

• Support all enterprise systems, performing system monitoring, troubleshooting, escalation, and issue resolution
• Ensure all jobs on the iSeries run in a timely manner, perform troubleshooting and follow established escalation procedures
• Initiate and monitor tasks related to daily run sheets, and job processing schedules
• Responsible for monitoring, coordinating, documenting and tracking system backups
• Manage and control all access to the Data Center suite to ensure the integrity of the facility while allowing maintenance and upgrades to be completed
• Monitor environmental systems within the Network Operations Center and Data Centers
• Manage Incidents and Service Requests via ServiceNow to ensure service level agreements (SLA) are met
• Perform user provisioning and de-provisioning tasks per approved requests
• Provide support to users and remote distribution centers
• Create and maintain technical documentation, policies, and procedures
• Assist in the installation and decommissioning of data center network and server hardware
• Other tasks as assigned

Other Responsibilities :

Minimum Qualifications :

Desired / Ideal Qualifications :

Full time 500 Volvo Parkway, Chesapeake, Virginia 23320 IT Services Dollar Tree