Talent.com
User Support Manager

User Support Manager

VirtualVocationsBrooklyn, New York, United States
job_description.job_card.variable_hours_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

A company is looking for a Manager, User Support (Remote).

Key Responsibilities

Manage the team's daily operations, workload, and scheduling to meet service level expectations

Monitor ticketing systems and key metrics to identify trends, resolve issues, and improve processes

Provide coaching, feedback, and development opportunities to build a knowledgeable and engaged team

Required Qualifications

BA / BS degree or equivalent work experience

4+ years of experience in customer support, with at least 2+ years in a people-management role

Proven success managing a high-volume support function in a SaaS environment

Comfort using support tools, ticketing systems, and metrics to guide performance

Willingness to adopt and train others on emerging technologies, including AI-powered support tools

serp_jobs.job_alerts.create_a_job

Manager User Support • Brooklyn, New York, United States

Job_description.internal_linking.related_jobs
  • serp_jobs.job_card.promoted
IT COORDINATOR

IT COORDINATOR

Staffing Solutions Usa, Inc.New York City, NY, US
serp_jobs.job_card.full_time
IT COORDINATOR One of our clients in NYC is seeking an IT Coordinator will be responsible for overseeing and coordinating the day-to-day operations of the IT department. This role involves managing ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
IT Systems Administrator

IT Systems Administrator

VirtualVocationsFlushing, New York, United States
serp_jobs.job_card.full_time
A company is looking for an IT System Administrator to support and modernize enterprise infrastructure.Key Responsibilities : Administer and manage over 200 Windows Servers, including patching and...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
  • serp_jobs.job_card.new
Tennessee Executive IT Director

Tennessee Executive IT Director

VirtualVocationsJamaica, New York, United States
serp_jobs.job_card.full_time
A company is looking for an Executive IT Director to provide vision and leadership for technology initiatives supporting the Department of Corrections. Key Responsibilities : Lead the STS IT workfo...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
  • serp_jobs.job_card.promoted
Configuration Manager

Configuration Manager

VirtualVocationsElizabeth, New Jersey, United States
serp_jobs.job_card.full_time
A company is looking for an Operational / Technical Support Analyst III "Configuration Manager.Key Responsibilities Maintain and organize configuration settings and ensure consistent documentation ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
Application Support Consultant

Application Support Consultant

VirtualVocationsBronx, New York, United States
serp_jobs.job_card.full_time
A company is looking for an Application Support Consultant.Key Responsibilities Investigate, document, and resolve application problems reported by customers Progress issues through to conclusio...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
  • serp_jobs.job_card.promoted
  • serp_jobs.job_card.new
Agency Systems Administrator

Agency Systems Administrator

VirtualVocationsYonkers, New York, United States
serp_jobs.job_card.full_time
A company is looking for an Agency Systems Administrator to manage and optimize their AMS360 platform and related technologies. Key Responsibilities Serve as the primary administrator for AMS360, ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
  • serp_jobs.job_card.promoted
  • serp_jobs.job_card.new
User Support Manager

User Support Manager

VirtualVocationsElizabeth, New Jersey, United States
serp_jobs.job_card.full_time
A company is looking for a Manager, User Support (Remote).Key Responsibilities Manage the team's daily operations, workload, and scheduling to meet service level expectations Monitor ticketing s...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
  • serp_jobs.job_card.promoted
  • serp_jobs.job_card.new
Associate Systems Consultant

Associate Systems Consultant

VirtualVocationsBronx, New York, United States
serp_jobs.job_card.full_time
A company is looking for an Associate Systems Consultant - Catalog.Key Responsibilities Analyze and document business and functional requirements and customer workflows Design interactive config...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
  • serp_jobs.job_card.promoted
Configuration Analyst

Configuration Analyst

VirtualVocationsJamaica, New York, United States
serp_jobs.job_card.full_time
A company is looking for a Configuration Analyst II.Key Responsibilities Manage the configuration of engineering and manufacturing products using a Product Lifecycle Management (PLM) system Plan...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
  • serp_jobs.job_card.promoted
  • serp_jobs.job_card.new
Connect Team Manager

Connect Team Manager

VirtualVocationsNewark, New Jersey, United States
serp_jobs.job_card.full_time
A company is looking for a Manager - Connect Team.Key Responsibilities Lead and motivate a team providing support and guidance to care-seekers Utilize data for team management and ensure efficie...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
  • serp_jobs.job_card.promoted
Senior IT Support Representative

Senior IT Support Representative

PruTech Solutions IncBrooklyn, NY, US
serp_jobs.job_card.full_time
Job Title : Senior IT Support Representative Location : Brooklyn, NY 11201 Onsite : Mon-Fri : 8 AM to 5 PM Employment Type : Contract Rate Range : $27-$28 / hour on W2 The Senior IT Support Representative...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
  • serp_jobs.job_card.promoted
  • serp_jobs.job_card.new
IT Desktop Support Engineer

IT Desktop Support Engineer

VirtualVocationsJamaica, New York, United States
serp_jobs.job_card.full_time
A company is looking for an IT Integration Desktop Engineer - "White Glove" L1.Key Responsibilities Build, configure, and ship new integration devices while managing returns and asset records Pr...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
  • serp_jobs.job_card.promoted
  • serp_jobs.job_card.new
Full Stack Technical Lead Manager

Full Stack Technical Lead Manager

VirtualVocationsNewark, New Jersey, United States
serp_jobs.job_card.permanent
A company is looking for a Full-Stack Technical Lead Manager.Key Responsibilities Manage a team of engineers, ensuring quality and timeliness of software through planning meetings, code reviews, ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
  • serp_jobs.job_card.promoted
Network Pricing Consultant

Network Pricing Consultant

VirtualVocationsFlushing, New York, United States
serp_jobs.job_card.full_time
A company is looking for a Network Pricing Consultant - Remote.Key Responsibilities : Support network pricing strategies and collaborate with local network leaders Analyze financial impacts of pr...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
  • serp_jobs.job_card.new
Application Configuration Specialist

Application Configuration Specialist

VirtualVocationsFlushing, New York, United States
serp_jobs.job_card.full_time
A company is looking for an Application Configuration Specialist to work in a fully remote environment.Key Responsibilities Configure and support application systems through data management, repo...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
  • serp_jobs.job_card.promoted
  • serp_jobs.job_card.new
Director of IT Optimization

Director of IT Optimization

VirtualVocationsFlushing, New York, United States
serp_jobs.job_card.full_time
A company is looking for a Director, Clinical IT Optimization.Key Responsibilities Lead and mentor an IT team focused on system optimization and continuous improvement Develop and implement stra...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
  • serp_jobs.job_card.promoted
Systems Administrator

Systems Administrator

VirtualVocationsFlushing, New York, United States
serp_jobs.job_card.full_time
A company is looking for a Systems Administrator to manage and optimize core technology platforms, primarily focusing on Salesforce. Key Responsibilities Develop and maintain integrations between ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
Technical Enablement Manager

Technical Enablement Manager

VirtualVocationsBronx, New York, United States
serp_jobs.job_card.full_time
A company is looking for a Technical Enablement Manager to lead the strategy and execution of technical enablement programs for Sales Engineers and Technical Account Managers.Key Responsibilities ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
  • serp_jobs.job_card.new
Network Administrator

Network Administrator

TEKsystemsNyack, NY, United States
serp_jobs.job_card.full_time
This role is titled a Network Administrator which is the highest level position within this environment (same as what would normally be considered an engineer). This person needs to be proficient on...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_hour
  • serp_jobs.job_card.promoted
  • serp_jobs.job_card.new
Solutions Consulting Team Lead

Solutions Consulting Team Lead

VirtualVocationsJamaica, New York, United States
serp_jobs.job_card.full_time
A company is looking for a Head of Solutions Consulting to lead a team focused on enterprise healthcare technology sales. Key Responsibilities Build and lead a high-performing Solutions Consulting...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours