Franchise Performance Director

Franchise Performance Director

Charlotte, NC

Professional Services Talent Solutions

Full Time / On-site

Position Summary

The Vice President of Operations is a key leadership role responsible for driving top-line revenue growth across all franchise units and managing internal administrative functions. This position leads the operational strategy for a fast-growing franchising organization and directly oversees internal execution, compliance, and performance through the Franchise Performance Director and administrative staff. In addition to core operational responsibilities, the VP of Operations manages outsourced IT and HR functions and ensures seamless day-to-day coordination across a 5-person office team.

Primary Duties and Responsibilities

• Drive top-line revenue growth by supporting franchise units with tools, training and leadership to maximize AUR (Average Unit Revenue)
• Supervise the Franchise Performance Directors and ensure franchisees receive support needed to meet compliance, operational standards, and profitability targets.
• Develop and enforce service delivery standards to reduce rework and increase first-time quality.
• Lead Franchisee audit initiatives and maintain visibility into performance metrics across the system.
• Manage day-to-day activities of their team, ensuring operational consistency and resource alignment.
• Oversee job scheduling, documentation standards, margin tracking, and client experience initiatives.
• Ensure operational systems and software are properly implemented and used effectively.
• Serve as the point of contact for outsourced IT Support, ensuring systems uptime, cybersecurity practices, and onboarding / offboarding procedures are maintained.
• Support internal leaders and manage relationships with outsourced HR providers, including payroll coordination, benefits administration, and compliance with employment laws.
• Collaborate with Sales, Finance, and Marketing teams to execute aligned growth strategies, pricing models, and cost containment plans.
• Lead operational planning for new franchisee launches and market expansion.
• Identify and implement process and system enhancements to scale the business efficiency.

Qualifications

$140,000 - $160,000 a year

Base salary plus bonus structure