Franchise Performance Director

Position Summary

The Vice President of Operations is a key leadership role responsible for driving top-line revenue growth across all franchise units and managing internal administrative functions. This position leads the operational strategy for a fast-growing franchising organization and directly oversees internal execution, compliance, and performance through the Franchise Performance Director and administrative staff. In addition to core operational responsibilities, the VP of Operations manages outsourced IT and HR functions and ensures seamless day-to-day coordination across a 5-person office team.

Primary Duties and Responsibilities

Franchise Operations :

• Drive top-line revenue growth by supporting franchise units with tools, training and leadership to maximize AUR (Average Unit Revenue)
• Supervise the Franchise Performance Directors and ensure franchisees receive support needed to meet compliance, operational standards, and profitability targets.
• Develop and enforce service delivery standards to reduce rework and increase first-time quality.
• Lead Franchisee audit initiatives and maintain visibility into performance metrics across the system.

Internal Operations & Administration :

Outsourced IT & HR Oversight :

Cross-Functional & Strategic Leadership :

Qualifications

Base salary plus bonus structure

$140,000 - $160,000 a year

Compensation details : 140000-160000

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