Front Desk Receptionist-Check In / Check Out

Front Desk / Check Out

Tri-City Medical Center has served San Diego County's coastal communities of Carlsbad, Oceanside and Vista, as well as the surrounding region for more than 60 years and is one of the largest employers in North San Diego County. Tri-City is administered by the Tri-City Healthcare District, a California Hospital District. As a full-service acute care public hospital with over 500 physicians practicing in over 60 specialties, Tri-City is vital to the well-being of our community and serves as a healthcare safety net for many of our citizens. The hospital has received a Gold Seal of Approval from the Joint Commission showcasing a commitment to safe and effective patient care for the residents of the community.

Tri-City Medical Center prides itself on being the home to leading orthopedic, spine and cardiovascular health services while also specializing in world-class robotic surgery, cancer and emergency care. Tri-City's Emergency Department is there for your loved ones in their time of need and is highly regarded for our heart attack and stroke treatment programs. When minutes matter, Tri-City is your source for quality compassionate care close to home. Tri-City partners with over 90 local non-profit and community organizations as part of our COASTAL Commitment initiative. Together we are helping tackle some of our communities' pressing health and social needs.

Position Summary :

The front desk / check out provides patients and guests with a positive in-person impression. Works with the practice patients, clinical teams, and business offices on accurately checking in, collecting ID and insurance cards, signatures and copay / deductible, balances for the physician, MRI or Physical Therapy visit. The front desk ensures timely patient flow into the back office, reports any delays to the patients and / or physician teams. The front desk / check out will ensure that patient satisfaction goals are met or exceeded.

Major Position Responsibilities :

• Maintains a safe, clean working environment, including unit based safety and infection control requirements.
• Registration

Accurately ensures that all visit paperwork is ready at time of visit

Uses a friendly voice, speaks clearly and understandably

Balances physical cash, check and credit collections

Works in collaboration with registration, telephone and clinical personnel

Ensures that patient confidentiality is always protected, both audible and visible

Qualifications :

Education :

Each new hire candidate who is offered employment must pass a physical evaluation, urine drug screen and pre-employment background checks before starting work.

To protect the health of patients and staff, and to comply with the new State of California mandates, all job offers are contingent on the successful engagement in the TCMC COVID-19 vaccination program (fully vaccinated with documented proof or approved exception / deferral.)

TCHD is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, sexual orientation, or gender identity / expression), age, marital status, status as a protected veteran, among other things, or status as a qualified individual with a disability.