Collections Representative I

Collections Representative I

Location

US-NJ-Mount Laurel

Company

Canon Financial Services

Requisition ID

33586

Category

Customer Service / Support

Position Type

Full-Time

Workstyle

Hybrid

About the Role

Canon Financial Services, Inc. (CFS) located in MountLaurel, NJ is currently seeking a Collections Representative I (Representative, Collections I). This individual will handle both 1-30 day past due customers as well as 31+ day accounts.

This position is full time and offers a hybrid work schedule requiring you to be in the office Tuesday and Wednesday and an option to work from home the remainder of the week (unless a specific business need arises requiring in office attendance on other days). Note that work schedules and office reporting requirements may change from time to time based on business needs.

Your Impact

Duties include but are not limited to :

• Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments
• Responsible for monitoring and maintaining assigned accounts - Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos
• Build and maintain working relationships with Customers, Dealers, other Canon entities, and associates
• Follows through on all issues timely and accurately to resolution and ensure escalation when necessary for cases
• Resolve customer delinquency to ensure resolution prior to 90 days
• Accountable for reducing delinquency for assigned accounts
• Resolves disputes such as insurance, asset usage, sales tax, equipment disputes, property tax, monetary adjustments etc. in a timely fashion
• Has skip tracing / account reconciliation knowledge
• Update core systems with case management while updating and maintaining both the contact and virtual account database
• Responsible to provide professional, courteous, responsive and accurate service to our customers that is in harmony with the Canon Brand image
• Effective and efficient handling of customer transactions while maintaining customer focus, collaborating and communicating in real time
• Ability to make sound, factual based timely decisions to provide an extraordinary service experience with customers
• Successfully completes other projects as assigned by management
• Ability to manage customers with multiple schedules.

About You : The Skills & Expertise You Bring

We are providing the anticipated salary range for this role : $18.16 - $27.19 hourly.

Company Overview

About our Company - Canon Financial Services, Inc. (CFS) is a wholly-owned subsidiary of Canon U.S.A., Inc. Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $30.3 billion in global revenue, its parent company, Canon Inc. (NYSE : CAJ), ranks third overall in U.S. patents granted in 2022

All referenced product names, and other marks, are trademarks of their respective owners.

Canon Financial Services offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more.https : / / www.usa.canon.com / about-us / life-at-canon / benefits-and-compensation

We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor / subcontractor.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If you are not reviewing this job posting on our Careers' site https : / / www.usa.canon.com / internet / portal / us / home / about / careers, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at https : / / www.usa.canon.com / internet / portal / us / home / about / careers

#CFS

Workstyle Description

Hybrid - This position offers a hybrid work schedule requiring you to be in the office Tuesdays and Wednesdays and an option to work from home the remainder of the week (unless a specific business need arises requiring in-office attendance on other days). Note that work schedules and office reporting requirements may change from time to time based on business needs.

Posting Tags

#PM19 #LI-AV1 #LI-HYBRID

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