Restoration Priority Responder

Job Description

Job Description

Benefits :

401(k)

401(k) matching

Dental insurance

Health insurance

Training & development

Vision insurance

Restoration Priority Responder

Benefits

SERVPRO of Fort Walton Beach offers :

• First-class compensation
• Superior benefits
• Career progression opportunities
• Professional development and training
• And more!

Position Overview

As the Restoration Priority Responder , you serve as the first point of contact for property damage emergencies. You will provide rapid, professional response to residential and commercial losses setting the tone for the entire mitigation process. This is a front-line, customer-facing role that requires excellent communication, organization, and technical ability.

This position also participates in an after-hours and weekend on-call rotation , responding to dispatches for emergency losses.

Key Responsibilities

• Respond promptly to emergency calls and perform on-site inspections to assess damage for water, fire, mold, or biohazard restoration projects.
• Document findings and create initial project scopes for mitigation and remediation.
• Communicate effectively with customers, property managers, and insurance representatives to explain the restoration process and obtain authorization.
• Coordinate with the Operations Manager to transition projects efficiently into the next phase.
• Ensure documentation, estimates, and photo reports are accurate and completed using SERVPRO software systems.
• Represent SERVPRO in a professional manner during after-hours and emergency responses.

Additional Responsibilities

• Manage the customer experience and ensure satisfaction throughout the project lifecycle.
• Maintain vehicles, tools, and equipment in a ready state for immediate deployment.
• Promote SERVPROs services and maintain relationships with customers and referral partners.
• Participate in regular safety meetings, training, and departmental updates.

Position Requirements

• Valid drivers license with a clean driving record.
• High school diploma / GED required; Associate or Bachelors degree preferred.
• Minimum of 3 years of restoration industry experience (mitigation, remediation, or construction).
• IICRC certification(s) in Water, Fire, or Mold preferred.
• At least 1 year of supervisory or leadership experience preferred.
• Willingness to work a flexible schedule, including after-hours, weekends, and holidays as part of the emergency rotation.

Skills, Physical Demands, and Competencies

• Ability to lift a minimum of 50 pounds regularly and occasionally up to 100 pounds with assistance.
• Ability to climb ladders, work at ceiling heights, and maneuver in confined spaces (crawl spaces, attics, etc.).
• Ability to repetitively push, pull, lift, and carry objects.
• Comfort working with cleaning and restoration agents.
• Strong attention to detail, customer service orientation, and effective communication skills.
• Ability to successfully pass a background check, subject to applicable law.

About SERVPRO

Each SERVPRO Franchise is independently owned and operated.

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of that independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Industries, LLC or Servpro Franchisor, LLC (the Franchisor), in any manner whatsoever.

All sample forms and descriptions provided by SERVPRO Industries are for informational purposes only and should be reviewed by the Franchises attorney for compliance with Federal, State, and Local laws.

to use them.